Hilton Santa Cruz Scotts Valley

Gym

I paid for a balcony room. Little did I know that the fourth floor backs up to a raised parking lot. My stunning balcony view that I paid a premium for was actually a view directly into the driver and passenger seat of a Toyota Tundra with high beams that blinded us at night before we knew to close the blackout curtain (the parking space was about a foot from the edge of our balcony). Pretty disappointed in how misleading the booking was, since to me, "balcony" is not synonymous with "parking lot porch". It was also pretty disappointing to have to keep our patio door shut even during gorgeous weather because the aforementioned parking lot was stoner central. It was unpleasant to say the very least to wake up to seeing people, including some in staff uniforms, lighting up a J ten feet from our room.

Rooms were large and comfortable. Staff was extremely friendly and helpful. Facilities were well kept and convenient.

Nothing

Room

None

room restaurant

It was clean, comfortable, and convenient.

The paid parking. I have stayed here before and this is totally new and totally unacceptable. One evening, across crazy busy Saturday night, I couldn’t find a regular parking spot - even though I was being charged for a spot. I had to park on the side of the road.