Sofitel Philadelphia at Rittenhouse Square

Stayed for two nights for work. Due to booking thru Chase I was provided a room upgrade (to a suite) along with free breakfast and $100 credit. Valet is about $75 a night, including tax. Overall the service was great - all staff I encountered were professional and helpful. Location is good as it’s close to diverse restaurants and take out places. I plan on coming back to enjoy outside of work.

Very efficient and super nice staff

Valet car pick up takes to long

Spectacular experience. Big rooms, good food and well located. Beautifully decorated. Easy Uber ride to art museums and from the airport. Will go back

Nothing

Nettes Personal, Essen hervorragend, insgesamt ein sehr gutes Hotel.

Die Betten waren sehr unbequem.

We visit Philadelphia frequently because our son lives and works here. There are many hotels that we like in Philly, but Sofitel is one of our favorites. The staff is always great. We love the breakfast buffet - and they outdid themselves this Mother's Day by making an impromptu reservations for us. Although we did not visit the bar this time (this is at least our fourth time at the hotel), it is a great place to hang out and relax. The room is nice sized (we get a king room) and the bathroom is luxurious with both a shower and tub. I like that there is a chair with an ottoman plus a table with 2 chairs in the room. The location is awesome - close to Broad St., Rittenhouse Sq. Academy of Music, etc. Mini bar in the room, but no fridge for personal items (they probably would get you one if you asked). Safe in the room actually worked. Espresso instead of coffee, but that is fine by me. Kettle for tea is available along with bottled water. Parking is not for the faint of heart (like a lot of Philly), but they do extremely well with a challenging situation. We usually arrive by Amtrak so this isn't an issue, but this trip we drove. Parking is cheaper than a lot of places ($59 vs. $75) and you need to text in advance (20-30 minutes) to retrieve you car - they have made this into an art form. Bed is comfortable and the room is spacious. Lovely, lovely place to stay!

Overall a great experience. The staff was very courteous and friendly. Great breakfast and great restaurant/bar in the hotel. My room was very clean and quiet in the evening even with the bustling streets outside. The only hiccup was an issue with the water seal for the shower. It resulted to leaking water onto the floor of which I had to keep an eye on when showering. The water also tended to pool towards the shower door which was a bit odd considering it seemed to be graded towards the drain. Regardless, this was a wonderful stay in a very walkable area and I would stay here again.

Had heard lovely things about this Sofitel from several people, and the property itself is indeed lovely. I was greeted graciously and upgraded to a beautiful room. The problem began at night when I tried lowering the thermostat below 71. Nothing worked. I woke around 1 a.m. to a warm room and spent nearly an hour trying to reach someone — anyone — by calling the front desk, concierge, and hotel operator repeatedly. No one answered. I even tried calling from my cell phone in case the room phone was malfunctioning. Still nothing. The next morning, the front desk apologized and confirmed there had been no incident overnight. But this raises a more serious concern: this was only a thermostat issue. What if there had been an actual emergency? I asked to speak with the manager, was told he was in a meeting, and left my number for a callback. I never heard back. That’s the disappointing part. The hotel itself is beautiful, but failing to answer guest calls for nearly an hour — followed by no managerial follow-up — is a pretty fundamental service breakdown for a property at this level.