Aloft by Marriott Silicon Valley

We had an excellent stay Aloft. The room was very nice and the staff was very professional.

Weekend staycation to visit friends in the area so we did not have to drive home late at night. We have stayed at this hotel many times in the past several years and will likely come back in the future. Phone was missing in our room but the base of the phone was on the table. I had to go to the lobby bar to order our dinner in person. I told the front desk person the following morning when we were checking out and she graciously offered me vouchers for free breakfast. I was very delighted to accept her offer and we left the hotel smiling and the hot breakfast in 2 boxes. Very nice!

Property is nice and clean. Rooms are enjoyable and well appointed. Only bad mark. Check-in staff. Bad attitude at the get go. No customer service aptitude

Excellent.

Very nice place

I have stayed at this hotel numerous times and this was the first time that I was disappointed with their service. I called about the phone not working and no one ever came, used my cell for the call. The curtains on 1 of the windows were ripped, the snacks I ordered never came so I called the front desk, it arrived but within 30 minutes the snacks were delived again via a robot. Also, I ordered room service and they wanted to charge me $100 for a service fee which was obviously an error on the waitor, it's usually $10. Again, this is usally a great place to stay but lately their service and property has been lacking. One more thing when I called, using my cell, asking about my snacks, the front desk person hung up before I could ask for a late check out. Better customer service would be greatly appreciated.

Very nice!

My fiancé and I love staying at the loft! Great price, good location, clean rooms and comfortable beds.