Extended Stay America Suites - Columbia - Northwest Harbison

Rooms was pretty clean

Dryers don’t work on the property

Very disappointing.

It's a dump. Dated. Dirty. Disgusting. Left 1 day early. How can this hotel be rated 'good'?

I cannot say enough about the staff here! Ms. Amanda, Ms. Kitina and Sir Max were beyond outstanding and responsive. Every single request was met with professionalism, kindness and speed. Check-in process was super easy. The in-room suite was really lovely. We loved having a separate living space and kitchen space and bedroom space. Our room overlooked the pool and it was a nice view. While we didn't get to swim, the pool definitely appeared cool and was well enjoyed by other guests! The hallways were clean, the gym and laundry rooms also appeared to be very clean. Our room seemed fresh and clean, minus the small bathroom issue. A little searching for the hair dryer though. I eventually found it in a drawer near the bathroom.

I would have definitely preferred a small oven versus a dishwasher under the electric stove. It was also a little bit difficult having to request items like dishes, silverware, coffee pot, etc. I was disappointed that their morning service only included grab-and-go snacks. Apparently, their coffee maker went on the fritz and they were waiting on a new one to come in. While they immediately got me a coffee pot, we still had to go out and purchase coffee and filters. Not a big deal! (To be fair, they did provide Maxwell house filtered coffee pods for the small coffee maker.) We did find a couple of bugs, but that is to be expected down south in the summertime! Particularly right after the exterminator had been there for scheduled maintenance. We also had a few pieces of dog kibble in our bathroom, which was responded to immediately by the staff! The bathroom shower wall did appear to have what looked like, potentially, some dried toothpaste gobs? It looked too thick to be soap or shampoo.

Front staff is always very friendly and helpful

Needs a lot of upgrading

Accommodating and professional staff

It was spacious and had a recliner which was very comfortable. Good price. Close to where we were visiting

We saw a couple of bugs in the bathroom and vanity area. Not sure what type. No breakfast like a hotel would have.