Springhill Suites By Marriott Orlando Altamonte Springs

Asked for extra pillow but there was none. No hand lotion. In room

Hot tub. Closed for cleaning when I went to use

Location

Old

I liked the price per night, and that it included breakfast.

I didn’t like that I couldn’t find any dish soap or sponge to clean any dishes

Breakfast was okay most of the time. It got a bit worse on the final day of our stay. The staff on that day was very slow with refilling and cleaning.

This was, without question, the most unacceptable hotel experience I have ever encountered. Upon entering the room, my wife, my son, and I immediately observed visible mold on the windows, hair present on both the toilet and in the shower, and heavily soiled air-conditioning vents. The room was also unreasonably small and materially inconsistent with the size, condition, and appearance advertised in the listing. Due to these unsanitary and unacceptable conditions, I promptly contacted the front desk. The front desk attendant explicitly stated that, because we had checked in less than one hour earlier, the reservation would be canceled and a full refund would be issued. Relying on this assurance, I returned to the room and secured alternate accommodations for my family. While we were in the process of removing our belongings, the manager approached me and stated that only a partial refund would be provided and that the first night’s charge would not be refunded. I informed the manager that the front desk had clearly represented that a full refund would be issued. The manager denied this, adopted a confrontational tone, and dismissed my concerns entirely. Had I been accurately informed that only a partial refund would be provided, I would not have booked alternate lodging or incurred an additional expense of $120. Instead, I acted in reasonable reliance on the hotel’s explicit representation. Given the unsanitary room conditions, the misleading information provided by staff, and the manager’s aggressive and unprofessional conduct, I was concerned for the safety and well-being of my wife and son and felt forced to leave the property immediately. Based on the unsafe and unsanitary conditions, the material misrepresentation of the room, and the contradictory and misleading statements made by hotel personnel, the refusal to issue a full refund constitutes deceptive and improper business practices. I will be formally disputing this charge.

Mark was desk clerk when we arrived. He was everything any business would want greeting their guests. The indoor pool was a huge + with kids. Again Mark even made an impression on our young grandson. When we came down for breakfast he asked where that nice man was. It was a great value for such an exceptional experience. We will return in the future

There was nothing we encountered that could have been better.