SpringHill Suites by Marriott Gaithersburg

Easy access and clean. Great breakfast

When we first arrived the staff was very rude looking at us if we didn’t belong. Then the asked before looking at there computer “ARE YOU SURE YOU BOOK WITH OUR HOTEL, AND NOT SOME OTHER HOTEL”. We got to our room it was very clean, and nice except for a musty or moldy smell which I would find out later why. It was a handicap room with a shower bench because I’m handicap. Then when we woke in the middle of the night to use the restroom we found our carpet was soaked because our air conditioner was leaking. We called the front desk, and they moved us to a none handicap room which made our stay uncomfortable. The breakfast buffet was terrible because they did not have enough seating, and people had to stand to eat. Th buffet itself had a very limited selection to eat. The eggs was dry, and tasteless, the oatmeal was lumpy, the bread toaster was broken and couldn’t toast the bread or bagels to brown them. The buffet staff was lazy because when items ran out they never even restocked them. In other words if you didn’t get there early you didn’t eat. This included not restocking the juice or coffee. I will NEVER return to this hotel. I’ve been treated better by days inn or motel 6.

Clean hotel. Comfortable bed. Good selections for breakfast. Friendly staff. Great stay.

There is nothing to like about this hotel.

Next to highway, in fact, so close it sounds like you're sleeping in the middle lane. Very noisy so no sleep. Beds very uncomfortable, feels like you're sleep on a mortuary slab. Terrible, scratchy blanket provided for my son who was sleeping on sofa bed (no duvet) - poor kid didn't sleep all night. Cheap hotel, so low-class guests, making noise all night, talking loud, slamming doors, no respect for other guests. We checked out the next day.

Great stay

Friendly staff

Dark small bathrooms

We stayed for a night on our way home. Very nice facility although it looked a little worn in spots. The staff at the hotel was wonderful. The breakfast was average for these type of hotels but not bad. I would definitely stay there again.

Overall OK, and nice location, very close to Rio Lakefront which was great. The room was clean and spacious. We needed a fridge for kids so it worked out. The cleaning schedule is hit or miss, they have a very strict schedule it seems. Also the front staff was always annoyed/rude. I had 3 face-to face with the front desk, all the time they seemed irritated with me. One of the times the lady was just on her phone the whole time, and was very short with me. Upon check out, I brought my key-cards and she looked at me like what? Just throw them in there, and literally said nothing else. The continental breakfast was underwhelming but hey, it was included/free so can't complain to much. My main gripe was with the front desk folks.

Alison at the front desk was amazing! Helpful and friendly. After nearly 9 hours of driving, her smiling face and helpfulness made the day much better! The room was A+. Will definitely stay there again.