Extended Stay America Suites - Orlando - Lake Mary - 1036 Greenwood Blvd

The staff is wonderful

My first night I stated room 312. The stove didn’t work. The Internet was terrible. The room had a smell that kept me up all night. The staff was very kind and agreed to move me to a room that didn’t smell. Room 122. The stove didn’t work. The bed was so uncomfortable. I was in pain all night. When I gave up on sleep and turned on the light, there were German roaches, crawling all over the nightstand. I spent the rest of the night with all the lights in the room on, so the roaches wouldn’t come back. Both nights there was scary activity in the parking lot all evening. I don’t know why they claimed to serve breakfast. It’s coffee and snacks.

Needs updated...carpet in room 119 was stained in multiple areas. The room had a nasty smell. The TV did not work and they did not fix the issue. Said previous person must have taken the cable box. I will not stay here again

Quiet, amazing Customer Service from Tina and Holly

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I liked the area around the property there was a lot to do and a lot of restaurants

When we came into our room I had to use the restroom and saw something on the toilet I didn’t know what it was so I just wiped it off. There was also a tiny rip in the curtain and a broken window frame and what appeared to be blood or dye on the floor which my partner didn’t like but I didn’t mind it.