Extended Stay America Suites - Chicago - Vernon Hills - Lake Forest

Good

Room a/c smelled. They have no vending machine or ice machines. Breakfast consists of muffins, granola bars, coffee, tea, oatmeal. THAT'S IT

Dilapidated awful place

Picked location so it would have microwave/fridge, pet friendly, and breakfast. Breakfast was an oatmeal package or a nutri-grain bar. All the normal extend stay features like plates, were only available by request. We got in late so the last thing I wanted to do was hunt down a front desk person to get a fork and a cup. All bathroom soap and shampoo, also by request. When I went to the desk to get these I was given a face bar and bottle of shampoo. No body soap, no conditioner. My check in was rough as well. The staff was pleasant but I used expedia to reserve but pay at hotel. I was told no military discount bc of expedia but then they cancelled my expedia room and moved me to another one bc expedia didnt include the dog fee... I used the filters correctly and stated I would have a dog.So now I had to pay another 50 ish dollars that I would not have and they still said no military discount with her excuse that it wasn't a big discount. Lastly, the bed was terrible. It was rock hard and would tip over if you were near the edges.

The hotel is too old and smelling, when we entered the room it smelled of musty and the old bed smelled like a wet dog, and they charged us twice for the room.

Nice / clean will be back

The bathroom sink was stopped up

The staff is phenomenal and super friendly. Always there to help or answer any questions. No complaints whatsoever! Thank you for making my stay a good one. I made the mistake of going to another location later on (Vernon Hills-Lincolnshire location) please do not go to that location…I was getting bit non stop with bugs and the woman at the front desk was so rude and condescending and wasn’t willing to help since she said the maintenance guy didn’t find anything. He is not a professional exterminator plus I had been cleaning and vacuuming my own room to hopefully get rid of whatever was biting me. This woman had no hospitality skills and frankly should quit since she was so unhappy and unwilling to show compassion. The worse part about it is that she lied and said there were no other rooms. I took the liberty of looking online and just as I thought there were rooms in fact available. I don’t suggest anyone going to the VH/limcolnshire location. Save your hassle and go to the Vernon Hills/Lake Forest location. They were amazing!

Location was plus.

No ice machine. Breakfast was a pre-packaged muffin and coffee. Bathroom door and kitchen cabinet door lamination were peeling. Shower head was spraying onto the wall.

The Room was nice and clean. I had an issue with the Shower that there wasn’t enough pressure with the water.