AmericInn by Wyndham Ham Lake

Clean rooms friendly staff

Aged property

Carpeting all over was filth, kitchen floor was sticky, many things in need of repair, screw holes and missing hardware on the door and frames. bathroom door in the pool area didn't close properly, let alone lock. individual in car in the parking lot smoking pot. We did not even want to take our shoes off in the room. We tried through our third party agent to get a refund, They refused.

Needs to be updated. They used strong air freshener to cover up stale/old smell. I will say the towels were nice and smelled fresh…..and the staff was nice enough.

The rooms all had a strong odor of smoke.

Hot tub was hot & room was spacious.

Pool was cold, floor in room was dirty, beds were uncomfortable, and there was this constant noise that gave me a headache.

The front desk associate running this hotel was extremely rude, made my family pay for a whole seperate room just because they had a dog they had already paid a pet fee and he refused to refund the other room. Once the manager came they got a refund but it was ridiculous! Also the room was filthy, stains and holes everywhere will never stay here again.

This place was the most run down, dirty place, I have ever stayed at in my life!!! The carpets were sticky and gross, to the point I wore my shoes to get up and use the bathroom during the night! The remote had the back missing, dirty ceiling, and just overall a run down hole in the wall place to stay for the price I paid!!! You need to update or at least clean!!!