Baymont by Wyndham Prattville - Montgomery

Staff is awful

Everything

Comfortable beds, value for the price.

Shabbiness, slightly dingy. Nick in the enamel of the shower.

For starters, I was traveling alone cross country with my 8 year old daughter and we booked this room because it had 8.2 stars on your website AND it claimed to be with walking distance to an Applebee's. While it was definitely within waking distance it was not a safe passage nor pedestrian friendly to cross the highway with zero crosswalk and a blind curve. When we walked into our room it had the unpleasant aroma of stale cigarettes, attempted to call the front desk but the in-room phone was broken, never a good sign. These were outdoor access rooms and we had to sleep with a chair under the door handle because the burglar security latch was broken in 2 places and unusable. Went to take a shower and the first pristine white towel I pulled off the rack had about 6 long black hairs threaded into it, which made me think it was previously used and then folded back into the rack which is disturbing. Then of course we come to the heating unit, which didn't work properly at all (and the outside temp was in the 40s). Not only did we set it at 62° and still wake up drenched in sweat from the overly hot room but since it turned on every 15 minutes to continuously heat we also didn't sleep well because the unit sounded like a freight train and a turbo jet were having a baby. The customer service was average and when we checked out, nobody asked how our stay was, which also tells me that they know it wasn't great. All-in-all this was probably the worst $100 I have ever spent in my life. We will NOT be going back to this hotel and I will be making this review on every booking website to guarantee that the false 8.2 rating doesn't snare some other unlucky traveler. Beware.

Excellent staff at checkin. Clean room. Fortunate to be on 1st floor because there was no elevator to the 2nd floor. Good breakfast.

Don’t know.