Embassy Suites by Hilton Destin Miramar Beach

Everything

I recently redeemed one of my annual Hilton Free Night Certificates for a stay at the Embassy Suites on Miramar Beach in Destin, Florida. These certificates are a valuable Hilton Honors benefit that I typically save for special occasions, so my expectations were high. Unfortunately, this stay was a disappointment from the moment I entered the hallway. Although designated as non-smoking, the room carried a lingering odor that smelled more like an attempt to mask years of cigarette smoke than a truly fresh, clean room. The property itself showed significant wear. Hallway carpets were so worn that sections of the original pattern had disappeared, and the power outlets built into the table lamps were so loose and worn that chargers would not stay connected. The biggest letdown, however, was the evening Manager’s Reception—a signature Embassy Suites benefit that many guests look forward to. As the attached photo shows, the entire snack offering consisted of tortilla chips, pretzels, Goldfish crackers, salsa, and a creamy dipping sauce. For a beachfront Embassy Suites in one of Florida’s premier vacation destinations, this felt far below the standard that loyal Hilton guests have come to expect. I don’t share this lightly. As a Diamond member I’ve stayed at many Hilton properties over the years and have remained loyal to the brand. That’s exactly why this experience was so disappointing. A free night certificate should showcase the brand at its best—not leave guests questioning whether the property is being properly maintained. I hope Hilton and Embassy Suites take a closer look at the guest experience at this property because loyal customers deserve better. @Hilton @HiltonHonors @EmbassySuites @Tripadvisor #Hilton #HiltonHonors #EmbassySuites #DestinFlorida #MiramarBeach #HotelReview #TravelReview #Tripadvisor #CustomerExperience

This is an old hotel located across the street from the beach. The hotel is dated and its age shows, if that matters to you. We had a broken shower head that needed to be replaced and one day water service was interrupted due to plumbers being onsite. The staff was generally bothered by my presence, which was capped off by the desk agent being annoyed with me at checkout because I wanted a printed bill. Not bad if you’re on a budget, but I wouldn’t stay here again.

Location, It was clean!

Maybe update the bathrooms and hallway carpet.

La ubicación

Esta muy descuidado las almohadas huelen mal en realidad no lo recomiendo.

The breakfast was good! Location from beach was nice

The tub was clogged. We reported it and no one still came to fix it.

It is a few feet from the beach.

Muy buenas las instalaciones y buen servicio, buena ubicación

Breakfast

Pull out bed not comfortable