Holiday Inn Express Madera by IHG

Clean, great location

Nothing :)

Staff at the front desk were very cordial and helpful. The woman who stocked the breakfast room was very efficient and friendly.

The spa was taped off so we were unable to use it. The tile in the shower had some mildew.

The room was clean and in good condition. The bed was good, not too firm, not too soft. Full breakfast is provided, and it was good. Unfortunately we had a choice of coffee, either regular coffee that was very weak, or decaf coffee that was strong but cold. It seems the staff didn’t drink coffee and so didn’t check it. When we asked, the attendant said this is what they were given. This is probably easy to fix, but the staff needed to be trained about how important coffee is to a traveler. The quality and quantity of the rest of the breakfast was great. Eggs, bacon, sausage patties and links, biscuits gravy, cereal, bagels with cream cheese. They had an instant pancake machine like I have never seen anywhere else, but the pancakes were just ok compared to the rest of the food. Ground floor room was quiet and window shade was dark so you could sleep in if you want. Room had a Kuereg machine and a couple of coffee pods so we bought some extra k-cups and made real coffee to take to breakfast. Coffee problem solved.

Roaches in the rooms.

The breakfast was good and the staff was amazing! Definitely going to use this hotel again if I need to in the future.