Hilton Garden Inn Cincinnati Northeast

The place was very convenient, clean, quiet. Only compliant was that the room was on the small size. And the bathroom door opened into the front door in an odd inconvenient way.

Lovely breakfast options and the customer service was incredible. Thank you

Stayed here for a wedding in immediate necessity. What a mistake. Fire alarm system not functioning. We were told to vacate property and call 911 if there was a fire! Hallways were filthy, room smelled, water was only lukewarm,and bath drain was plugged. When appealed to general manager, we were told they couldn’t do much about it and “Have a blessed day”. Entirely unacceptable. No other hotel in area was available, so we were stuck.

nice place

pool was not in use

We visit Loveland every 4-6 weeks and always stay here. The rooms are great, and the staff have become friends. Shout out to Glen (#1!), Vicky, Robby, Deshaun,and Jevon, Sorry if i missed anyone!

A okay

Nice, clean.

Was super thrilled to be able to stay here....until the 630 AM fire alarm went off was enough to give me a heartache... we were in town for a dog show so unfortunately i hade to grab 2 dogs get dressed and run .... was super scary

First of all, the manager on duty Mr Robert was extremely rude and is not appropriate for a role that deals with customers. Secondly, Is it that Hilton has a policy to NOT TO CLEAN the rooms for three consecutive days when guests are there? This is unbelievable as I stayed at Hilton and HGI hundreds of times before and never experienced this. THIS IS WHAT that Mr ROBERT tells me--which I think is not true. Moreover, The duty manager Mr Robert initially tried to allot a room that was dysfunctional--for toilet flushing and sink drain and bathroom door. He must be knowing that the room he gave us is dysfunctional, being the duty manager. We had to complain and then he changes the room in an impolite way. I never experienced this kind of arrogant and irresponsible behaviour from any Hilton staff before in various cities and in different countries. Sorry. I will try to avoid Hilton now onwards, as one bad apple is good enough to spoil the reputation, if the hiring is not appropriate.

My daughter and I are here monthly, and our favorite thing is the staff (Glen!) and the hospitality. Robert and Vicky are great, too!