Clarion Hotel & Suites Convention Center Fredericksburg

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The hotel is not good for handicap at all! It’s filthy and can’t believe I paid to sleep there! The beds are awful and poor 89 year father had to walk up stairs and through long hallways. I will no longer use hotels.com!!!

Hotel stay for one night was too expensive. Air conditioner never gotten cool in room stayed 75 when thermostat was set on 68. No breakfast or coffee. Refreshments. Hotel needs upgrades.

The cleanliness & quiet.

Found condom in room, moved rooms. Had hornets in room and ac broken. Pool was unopen and disqusting. Hotel is a 60 dollar a night hotel charging over double that.

The front desk was rude during check-in and upset I wanted to pay cash for the room, although I made the reservation with a credit card guarantee. I paid cash for the room at check out. The hotel not only also charged the credit card - they charged it twice. Furthermore, they charged the credit card $25 for incidentals. I called the hotel front desk, after finding the correct phone number online. The phone number printed on the hotel folio is wrong. The front desk mentioned a manager would have to call me back to address my questions. “Kerri” also mentioned the $25 incidental fee is hidden in the fine print and I would just have to get over it. I have business travelled the world for over 30 years, never has an incidental charge been applied to me without my informed consent. Please note I will inform the organizers of this national professional organization that hosted the conference of the unprofessional behavior or this hotel in the Clarion brand.

The property is in a great location but is badly worn. The first room I was assigned had a broken AC so I asked to be relocated. That involved a lot of luggage toting as it is a large property built in a rectangle around a courtyard. Had to return to the lobby, which was exactly at the farthest point in the hotel from the bad room. Asked the next room to be nearer to the lobby but it was still a fair distance. The elevator was almost as far from the lobby so I hauled my luggage up and down stairs instead. (It is technically accessible, but I wouldn’t stay here if I needed an elevator.) The bed’s mattress was all springs and the linens were thin and spare. On a positive, the AC worked very well once I turned it on. Last, the hotel is still in full COVID mode, with limited cleaning frequency and grab-and-go breakfast bags, despite many others being closer to normal.

Needs remodeling.

My boyfriend and I book this hotel for us and our kids. I would not recommend anyone to stay here. The service was horrible. The front Dess attend it was very rude it had an attitude. Our door keys didn’t work and when we got a replacement door key those wouldn’t work either. We ended up just leaving and booking another hotel and we still haven’t received our refund.

The hotel is in need of remodeling. The carpet in our room had numerous stains and the TV was small compared to other hotels we stayed at in past week. The bathtub/shower was small but had two different areas with own sinks which was nice. The hallways had a very bad musty smell. The breakfast they advertised was a”bagged breakfast” with juice, orange, muffin, protein bar with coffee available. Had I known this I would not have chosen this hotel. They need to advertise correctly what their breakfast is. All the hotels I have stayed at lately had open breakfast bars with eggs, waffles etc. I do not recommend this hotel but the staff were nice.