COMO Parrot Cay

This is NOT a 5 Star place. The first room I checked into had serious issues with the AC and then was moved into another room. The second room seemed okay in the beginning but then there were several issues with the shower gear and on the last day, it was totally broke. The rooms are nice but the infrastructure and the serious gadgets like AC and Shower are not. The most amazing thing about this place is the people who work there. They are there to serve you from their heart and soul. It is soooo nice to have such people around. I loved them. The view, and the beach are divine. But this place needs major overall renovation. Thanks to the people who made my stay GRAND!

Another Amazing Trip to Parrot Cay! Unbelievable service! Thank you again!!

Como Parrot Cay is worth the expense (very high) and travel effort (20 mins car from airport to a 30 min boat ride). The property is exquisite, very private and secure and so beautiful. There isn’t a lot to do other than beach, read, workout, tennis, spa.

Beach is amazing, rooms and food are amazing the nature around is amazing And also Sarah our butler and Netra were amazing what could be better? the breakfast buffet was not up to expectations. And the rates are too high but we enjoyed anyway Thank you, hope to be back soon !

Definitely not a luxury hotel – a complete disappointment One of the worst experiences I’ve had at a so-called luxury hotel. In reality, there is nothing luxurious about it except the ridiculously high prices. The staff only care about money and show zero interest in the guests’ comfort or well-being. The service is terrible—distant, unprofessional, and completely unacceptable for a place that claims to be high-end. The facilities are far from what they advertise, and the overall experience was extremely disappointing. The only good thing is the beach and the sea, but that alone doesn’t make up for everything else. I definitely do not recommend it.

As someone who has traveled extensively, I had high expectations for this resort given its price tag of over $2,000 per night. Unfortunately, while it has some bright spots, this property falls far short of the luxury it promises. What once might have been a 5-star paradise is now a tired, outdated shell in desperate need of a full renovation. Pros • Beautiful ocean: The natural surroundings are stunning, offering picture-perfect views. • Heated family pool: The family pool is warm and inviting, though the adult pool isn’t heated. • Friendly staff: The staff were a highlight of our stay. They were attentive, remembered us, and went above and beyond to salvage what could’ve been a disastrous experience. • Thoughtful touches: Complimentary sunscreen by the pool, a beach bag in the room, nightly maid gifts, and a stellar deep tissue massage added some luxury to the stay. • Convenience of gift shops: Having two on-site gift shops was a nice touch. Cons • Outdated facilities: The entire property is rundown. Poolside cushions are ripped, the family pool is old, and the wood accents are poorly maintained (often just painted over rather than properly restored). Rooms and walkways are in dire need of updates. • Limited dining options: Only one restaurant is open each night, and while they try to accommodate dietary preferences, the limited choices and reliance on room service are not ideal for a luxury resort. • Poor landscaping: The grounds are unkempt, with overgrown weeds and no vibrant flowers. It feels neglected rather than lush. • Cumbersome arrival process: Getting to the resort is a headache—over an hour and a half involving customs, taxis, boats, and golf carts. It’s exhausting and not at all streamlined. • Pricey food and drinks: The resort charges exorbitant rates for food and beverages, adding to the frustration. • Lack of soundproofing: Expect to hear your neighbors and operational noise from surrounding areas. • Disappointing views: The advertised “ocean view” was underwhelming— it’s a 5 minute walk from the beach and you can barely see the ocean over the canopy of the trees, save your money and go for a garden view instead. • Bugs: The property is swarming with flies, and I left covered in itchy bites. This is unacceptable for a high-end resort. • Accessibility issues: The long walks to the pool and beach are not suitable for guests with mobility challenges. • Basic toiletries: The refillable shampoo and conditioner dispensers felt cheap and unsanitary for a resort at this price point. Final Thoughts While the staff’s excellent service and a few thoughtful amenities kept this from being a total disaster, the overall experience was hugely disappointing. This resort is far from its former glory and doesn’t justify its exorbitant rates. Until significant renovations are made, I can’t recommend this property for anyone seeking a true luxury experience.

Absolutely superb away from it all resort. Everything from the excellent car VIP dock and boat/buggy transfers to the staff throughout the resort. The rooms were just as advertised and really comfortable. The beach club and family pool area superb. Kids club and staff the best anywhere on our extensive travels with indoor and lots of outdoor activities such as Hobby Cat sailing and fishing from the jetty etc. Only complaint is please try and cook eggs at breakfast as requested and ensure well done fried or pached eggs do not have runny white. Also had a problem with room service chicken curry not being cooked but otherwise excellent food especially at the beach restaurant. We enjoyed it that much we will return next year.

Absolutely adored our stay here, our only regret was not spending the whole 10 days of our trip here! The beach is stunning, my 1.5 year old son loved the massive family pool and the remote location meant it felt a lot like being in the Maldives (compared to other hotels in T&C on the busy Grace Bay strip). The food was also fantastic - I was worried we would get sick of it after 5 days with no other dining options but we didn’t, it was much better than any of the restaurants we ate at in Provo earlier in our trip. The Asian meals in particular were a highlight. The biggest draw by far however was the staff, particularly all the staff in the restaurants. They were all so lovely, friendly and helpful, and went out of their way to entertain our son - even happily carrying him around at mealtimes when he got restless so we could eat our food! Many of them came from Bali or other parts of Asia and had worked in other Como hotels, and the level of service is miles above any other five star hotel I’ve stayed at in the Caribbean (and I’ve stayed at three others in T&C and many more on other islands), so Como has made a great decision in deciding to transfer staff from their Asian hotels. It made me miss living in Asia with easy access to the other Como hotels! We have stayed in luxury hotels all over the world, and it’s rare that we would choose to return to a hotel purely because of the staff (we are not the kind of people that love to interact with staff or other guests all day long when on holiday!) but in this case we definitely would. As some others have mentioned, the rooms are not particularly fancy (considering the high price point) though I would say that is common in T&C, and we found them comfortable and well equipped, and spent most of our time at the pool or beach anyway. Would love to return and stay at a beach villa one day, If I come into some more money! My one small complaint would be the activities centre - the girls working there were not super helpful or forthcoming with information and the mangroves tour we didn’t wasn’t great - really old SUP equipment and didn’t see much as we apparently went at the wrong time of day, but we weren’t informed of good/bad times to do it. All in all, we loved our stay here and are still talking about how amazing the trip was several weeks on. I hope we can return one day!

Wonderful

If pure relaxation amidst a quiet, natural setting is the objective, COMO Parrot Cay is the resort I would recommend. The private island means complete tranquility and welcomed isolation from noise and traffic. The service was excellent. I was impressed by the responsiveness to email questions before our arrival, the hospitality and wait staff and the payment question we had upon check out that was promptly tended to by Deborah at the front desk. I was impressed by the “aim to please” positive attitude by the staff especially during dining, by the pool and in the spa and this experience will encourage me to consider other COMO properties. Many of the staff have been with COMO for over one decade all over the world, which speaks highly of the company as an employer. The hotel is not inexpensive including food and drinks and some buildings could use a renovation. The villas looked amazing but we were pleased with our sea view room. Breakfast was delicious and special. We visited the Grace Bay area and were relieved we chose to stay at COMO Parrot Cay as it is world of difference in terms of tranquility and pure nature. Amazing service from start to finish.