SureStay Plus Hotel by Best Western Point Richmond

The location is convenient, but in a sketchy area.

As soon as we opened the door to our room, there was a strong weed smell despite it being a “no smoking room.” The gentleman at the front desk was accommodating. He gave us a key to a new room. However, that had a faint smell of cigarettes. We went back to the front desk and he offered to use air freshener. We ended up leaving to stay elsewhere.

The staff was very friendly parking security

The room has horrible lighting the beds were not comfortable sketchy area rooms need remodel, first night was fine but second night there was gun shots the third night there was a physical fight outside my door at 2AM my kids were woken up and were scared if you can I recommend just spending more and getting another hotel it’s not worth the value. The rooms were clean but they need a remodel the paint is coming off the walls the fabric on the headboard was coming off the flooring is stained and chipped the bathroom looked like it got the landlord special walls are so thin I can hear peoples conversations perfectly so sleep was pretty hard I had to put a sound machine for my kids to be able to sleep if your looking for a quick pit stop this place is great but if your going to stay a couple days with kids I don’t recommend staff was great though

Happy

The room was decent and it was nice have free breakfast.

We arrived and our room was given to another person who the front desk claimed had the exact same name, only later to find out that was not true. It took about 45 mins before we actually got the room we paid for only because someone canceled there booking. I would not stay here again.

The property was clean

There wasn’t enough towels in the room and for the 4 of us

Received a room with no ac, and the only compensation was a fan that had dust bunnies all in it.