Residence Inn Brownsville

Called ahead of time to get 2 rooms next to eachother for family, and was told this was fine. Upon arrival, was told this may have been fine earlier in the day but at the time we checked in it could not be done. Also, we were told we could have rooms off the ground floor and away from facing the parking lot, yet these were also unavailable upon arrival. The hotel housekeeping and loud door closing is also very noisy early in the morning and woke us up. The front desk was also unable to accommodate a late checkout even after all of the unfortunate inconveniences, and the staff came to ask multiple times if we were checking out the last day of our stay as if they couldn’t wait to get us out of our rooms. The hotel itself is fine and the breakfast every morning is excellent. After a very long travel day and a stressful trip ahead, it would have been much better if the hotel would’ve kept their word about accommodating the requests prior to arrival. I understand it’s Memorial Day weekend but it’s still Brownsville, a relatively small town, and they should be able to provide good service

Love they have Tesla charger and breakfast is the best

The room was not very clean and tub and shower area is in serious need of maintenance

The room are very spacious and clean. Staff is friendly and efficient! We stayed in a handicapped excessable room. It was well equipped and had handicapped parking close to the room. Great place to stay!!

Clean, comfortable, welcoming note, breakfast, mini kitchen, easy access.

Bed made noises when you moved.

Layout of the room.

Pillows were super flat. Absolutely no head support. The staff member said he would let house keeping know to set aside more Pillows for me the next day. When I came back, another staff member said they had 4 Pillows left and gave them away. There's absolutely no communication between staff members. I won't be coming back to this place.