Residence Inn by Marriott Denver Golden/Red Rocks

We needed two rooms last minute and was thankful they were available. Rooms were close which was great. Breakfast was good each day. Staff was friendly. My kids enjoyed the basketball hoop.

Room had a leak, from the ice machine on the other side of the wall, came thru and soaked the bedroom carpet, which soaked my belongings. Was offered a new room the night before we checked out- leak was present for multiple days, but didn't want to move then check out the next morning. Beds, and pull out couches were VERY uncomfortable. Bed was hard as a rock, pull out mattress was all springs and frame, very little cushion left in the mattress. Couch cushions were also uncomfortable to sit on. 1 rod to hang towels is not enough in a room to sleep 4 people (one of our rooms had 3, one had 2). Room door did not shut unless pulled shut - came back from a day out to find house cleaning had been in to refresh and left the door open, felt very uneasy not knowing who else had access to our room. Was not told we would be charged to park - they ran my car without mentioning it and then only told us when I asked.

Parking and breakfast good

Breakfast

Location and Surrounding food and services

Slow elevator

The staff was lovely

I liked all of the things

The suite was spacious and clean. Breakfast was great and the hotel staff were friendly, helpful, and courteous. I would definitely stay at a Residence Inn again.

Not a thing.

Breakfast was fine, plenty of choices

The staff was extremely unhelpful when we discovered that we’d double booked our stay. They said we’d have to take it up with booking.com and it wasn’t until we persisted did they give us information that turned out not to be helpful. It seems to have resolved by a person at the check in desk cancelling one of the reservations but I was not told that by the staff member, my bank told me that. They were incredibly dismissive and not extending the courtesy to inform us that they’d cancelled was inexcusable in our opinion.

Convenient, clean, exactly what we were looking for!

Pillows were very soft.