Sleep Inn & Suites Chesapeake - Portsmouth

The beds were super comfy!

No complaints.

The location was ok

That place was honestly disgusting and because I checked in EARLY around 2pm I was required to pay an additional fee!!! The sign outside said “newly renovated,” but that was completely misleading, and the pictures online were not accurate at all. I didn’t even feel safe touching anything!!!I ended up sleeping fully clothed on top of my extra clothes just to avoid the bed. The carpet was beyond filthy, the couch had visible stains all over it, even the ottoman was stained and dirty, and the counters were just as disgusting with stuff all over them. The whole room was nasty. The bathroom was even worse, it looked like it hadn’t been cleaned at all, with two dirty rags holding up the shower curtain and a broken curtain rod which was hanging out of the wall!! There was even something hanging from the ceiling looked like slime or something which made it feel even more sickening. The smell was terrible !!! I took several pictures because I couldn’t believe how bad it was. I also couldn’t have felt more unsafe. The back doors were left open, there were people fighting and arguing at two in the morning, and I was honestly scared to even move from the threats I could hear a man make to a female in the next room !!!I packed up my things and tried to find another hotel but I wasn’t able to because of everything going on in the area made it impossible to find availability. Doooo not stay here!!

The location was decent. Customer service was good.

Price for the quality of the room. Only stayed one night. The TV was entirely too small. Security (doors that were supposed to be locked 24/7 were accessible). Breakfast could have been better with more options. The smell of the room (rooms could use some additional cleaning).

Unfortunately we didn't like much of the location. Found the images on the booking.com page were night and day difference from what we found on our stay. Will provide more details below, but overall was very disappointed by the experience.

We arrived, and, after examining one room, which had a disconnected bathroom faucet, were moved to a different room. This wasn't an improvement. Multiple areas did not appear to be properly cleaned in some time. For examples, several questionable stains on sheets, couch cushions and other areas suggest that they're barely cleaned or outright ignored. The room lacked multiple items for a suite location, bedding for the sofa bed, dishes and cutlery. After moving to the front desk the clerk provided bedding (not sealed in any plastic) and some paper plates and spoons. The pool area did not look properly cleaned, and the hallways looked to have some small litter around. The beds had questionable stains on the sheets and mattresses themselves. And were overall uncomfortable. The staff, at first, tried to be helpful with some missing items. Due to a personal emergency we left early the next morning, we asked for a refund for the remaining nights. We think paying for the first night is fair. However, the hotel charged for two nights, and despite numerous discussions which include poor phone volume, explained it as a promotion price and ignoring calls from Booking.com. I have more photos than what is presented below which include, dirty couch cushions, dirty table side phone, dirty hand soap dispenser in bathroom, broken lampshade and literal phlegm like substance on the wall. Overall I would not recommend this location to anyone and recommend the management overhaul the cleanliness and state of the property. Very disappointed will never be coming back.

bed was comfortable

rude at check in, room was old and needed updating, breakfast was fair

Very bad stained carpet in the hall.Dirty curtains. The sofa bed was The worst rips ..stains..and smells. Room had a fowl smell. We requested to be changed to a new room immensely. Second room slightly better..I.will.never ever stay at this hotel even if it was free..Oh plus kitchenette with no supplies..Front desk guy was nice