Red Roof Inn Morton Grove

I liked walking access to shopping within 2-mile radius -- many malls and shops, many cafes and restaurants -- many interesting streets with yard sales - easy to walk on sidewalks, very good bus transportation from O'Hare and east to Lake Michigan -- I went to Gillson Park, beach and big waves

too many cars in the area - people think 'car' = 'humanity' -- almost like California

Right off the bat this place was gross from us pulling up. A guy, who I assumed was living there long term, was rapping loudly while his 2 year old played in the parking lot unattended. Seemed like the guy was on drugs. I didn’t feel safe in this area immediately. We walked up to where our room was and instantly smelled urine in the hallways walking upstairs. I didn’t even want to enter the room. My son told me he didn’t feel safe. I went to the front desk to ask to cancel my room. We had to wait behind two people.. the woman looked like a ‘lady of the night’. I was polite in telling the front desk the situation. I was told to contact the third party website to cancel since that’s who I booked it through. So I did. Third party proceeded to tell me that the cancellation was up to the hotel property if they wanted to let me cancel or not. Well I’m sure you can guess what they decided.. i was refused a refund. I was polite, didn’t even cause a stink about it. My son and I BOTH didn’t feel safe. She only said she could provide me with a different room. Umm, do you realize I said we didn’t feel safe?! Giving us a different room doesn’t change the fact that this hotel is unacceptable based on everything I just mentioned. I would have no way of knowing this until I arrived at the actual property, as we are from another state. The online pictures were deceiving. You couldn’t pay me to stay here. Honestly, do your research. Learn from my lesson. Please don’t stay here.

No clean water for over almost 24hrs. I was not told the water was to be shut off .

Dirty and bad odor. Not pleasant to stay at all.

The stay was great only problem is the parking. There is not much of it but the staff was friendly.

Staff need to be more helpful

The location was near food and things but you should really only stay here if you have no other options. Two guys at the front desk were pretty nice and the young woman clearly didn't give a s#$%. Kind of place you want to check your credit card statement when you get home. The room was in the back and neighbors where quiet but that doesn't mean it was good sleeping conditions. The air conditioner needed to run a lot because it was so hot out and it sounded like a plane engine all night. The shades were really strange and far from being anything close to black-out. A light outside my window kept flickering all night. Bathroom lights and fan were on annoying motion detectors. Sink gushed out water which was a pain. Provided soap, moisturizer and shampoo. Grout in shower was nasty and ceiling lights were missing cans and parts so wires were exposed. Shower curtain was kind of gross. TV had HBO which was nice and the wifi was just ok.

The room was outdated.

The room was huge BUT the a/c unit was loud.