Holiday Inn Express Vancouver North by IHG

Great!

I stayed at this hotel from July 19–21, 2025, with my two toddlers, and unfortunately, the experience was disappointing from the start — and ended with a serious safety concern. I originally booked a room that I believed included two queen beds and a pullout couch. When I called the day of check-in to confirm, I was told it was just a standard room, and there were no upgrades available due to being sold out. I asked for extra pillows and blankets for my kids and was told they were limited. The room was cramped, with not enough towels or bedding, and overall not family-friendly. The next morning, I requested new bedding because my toddler had a nighttime accident. Housekeeping didn’t come until after 4 PM, and even then, trash was left behind and towels were still lacking. The most alarming issue happened that evening — I walked out of the bathroom to find a chemical spray bottle left behind by housekeeping on the nightstand, and my 1-year-old had gotten hold of it and was spraying it. This is completely unacceptable and dangerous. I’m a licensed foster parent and have worked in hotel management — I know this should never happen. That kind of negligence could have landed us in the hospital. I reached out to management to give them a chance to make it right, and I hope they follow through. I would not recommend this location to families with young children until safety protocols are thoroughly addressed.

The hotel was very nice and clean. The rooms are of good size. Breakfast was great. It was Also nice that the pool area is indoors and open 24hrs. The beds are also really comfortable. Me and my family definitely enjoyed our stay and will use this hotel again if ever in the same area.

Check-in was 4pm. Arrived around 4:20pm and there was no room available because housekeeping had not gotten rooms clean. Staff stated it was because of late check-outs. I had to stand there and wait for 25 minutes to even have a room. They never compensated me for anything, I was late for my event as well. When we got to the room, the bedding felt damp and not completely finished being cleaned. I also didn’t like that there was one small elevator and the operation license had expired two years ago, that’s a little concerning. One good thing was breakfast the next day was good. Overall, I was not happy with the stay at the hotel.

The front desk at check in and out were very friendly and efficient. Room smelled fresh, sheets felt clean and the room was big enough to not feel cramped.

Expensive for the most basic room, pool closed even though promised it was going to open soon…as in same day but never did. Low quality hygiene products. No drinking water available in room

It was great! Newly remodeled and in a great area. We will definitely stay here again when visiting the area. We were originally at another hotel in the area, and when we extended our stay in the Salmon Creek area, we chose to move to this hotel. It was a great decision and in a much better area. If I could give one critique it would be that the people in charge of breakfast need to be proactive about the food, instead of reactive. A bit more wait on buffet food than there should have been. A simple check to see how much food was left could have solved and been an easy fix, and there wouldn’t be any frustrated guests.

Not very clean, low staffing. Building and rooms in poor condition. I was charged $633 for a 4 day holiday weekend. I received the level of quality and cleanliness of a $350 stay. Room (2 queen with extra living space) was a good size for my young family of 6. Breakfast was better than expected for the level of quality of hotel. Would’ve been happy with the hotel for $450 or under for the weekend.

Room was large and beds were comfortable.

WiFi was spotty, cellular didn't work in the room, fridge in room 115 was very loud... so we unplugged it. The room looked a little beat up. We asked for a quiet room but it was 2 doors down from the dining room. When we asked to move the staff said they didn't have anything else because they were short-staffed on Sunday and didn't have rooms made up.