THE PLAZA Seoul, Autograph Collection

Le personnel très très bien

Large lamps look good in the room but no good for tall people.

Dear Plaza Hotel Seoul Team, I would like to express my sincere appreciation and gratitude to the wonderful staff at The Plaza Seoul for making our family stay from 22 December to 31 December such a memorable and pleasant experience. We stayed at the hotel for a year-end holiday and to celebrate our daughter’s 8th birthday, and from the very beginning until the end of our stay, the service we received was exceptional. I would especially like to recognize J-Yul, one of your bell staff, who consistently went above and beyond to assist us. He brought such positive energy every day and was always eager to help. We offered him tips on several occasions, but he kindly declined, saying that helping guests was simply part of his job and that he was happy to do so. His attitude truly reflects the spirit of hospitality. Another very special mention goes to Laura Kang from customer service. I spoke with her several evenings, and she made our daughter’s birthday incredibly special. The handwritten note, thoughtful handmade hat, and birthday cake were such personal and touching gestures. She truly went the extra mile to make our daughter feel celebrated and happy, something our family will never forget. I would also like to thank Concierge Lin Lee, who was extremely helpful when we encountered booking issues. She handled everything efficiently and also assisted us with arranging transportation, which made things much easier for our family. While the hotel may not be the newest, the people and the level of service are absolutely second to none. That said, I would like to share some honest feedback: housekeeping consistency varied depending on the staff member. However, on certain days, the housekeeping was exceptionally meticulous and impressive. Small details—such as thoughtfully arranging my skincare items and placing a towel underneath to keep them dry—made a big difference and brought big smiles. These thoughtful touches truly stood out. Overall, our experience at The Plaza Seoul was outstanding, and it is because of the people who work there. Thank you for creating such a warm, welcoming, and memorable stay for our family. We look forward to returning in the future.