Best Western Plus Keene Hotel

The room was great, it was big and clean and had modern amenities. The TV was huge and it allowed me to use my Roku so I could watch my own subscription service. The TV did have YouTube and Netflix built-in but I felt better using my Roku. I loved having a little balcony rather than a window, it was so great to open the sliding door and lean on the railing and get fresh air! The BREAKFAST was incredible! Such a large variety of foods and they have several coffee makers that they keep open to use at any hour! The restaurant attached to the hotel was also amazing and I couldn't believe the quality for the price! The hotel lobby is large and open and feels high class and fancy. We didn't have a chance to use the pool, but it was open during our stay. The bathroom was modestly sized and had counter space for our personal hygiene items.

The door didn't latch all the way unless you pulled and slammed the door really hard from the outside. Many people must have had similar issues because we heard lots of slamming doors in the early morning and late evening. There really wasn't much that we didn't like. Anything else we didn't like was forgotten because of the things we did like.

Disaster Averted!!! This is a very nice large and sprawling two-story hotel in Keene, with an on-site Restaurant (which I did not try due to my late arrival) and a host of other amenities, including banquet facilities. The rooms are exceptionally large, clean, and comfortable, with updated decor. I highly recommend it, and my following story describes exceptional customer service. As usual, I was traveling on business with my show cat, who, unnoticed by me, slipped out of our room on the first floor as I left for a short drive to pick up my supper. When I returned to the hotel, Bella was nowhere to be found in the room and, after a frantic half hour search, I went to the front desk to see if I could get some assistance to toss the bed,(sometimes cats will get under the bed and into the boxspring). Aki at the front desk said that she had seen a cat on the second floor via the hotel’s surveillance cameras, and came with me to help look for her. She needed to return to the front desk, but I continued the search. After about 15 or 20 minutes, wandering the hotel and closing doors to create barriers to the different areas so that Bella wouldn’t escape, I returned to the front desk. Two nice young men staying at the hotel while on business offered to help, and Aki, checking the surveillance cameras, reported that she had just seen Bella on the second floor in my area. We hightail did it to the second floor, and one of the young men caught Bella, who had calmly sauntered up to him. I was immensely relieved, and extremely grateful to Aki and those two nice young men.

Wasn't best visit

The facilities were good. Our room had a few flaws. There was a Crack in the tub so we could not put much water in. The kids loved the pool as well as I did.

The restaurant that was on the premises was not open most of the time we were there. That made it so we had to go out to eat.

Location, location, location.

Breakfast is very good and varied.

Room was clean, decent size (not huge, but not small), bathroom was relatively up-to-date, nothing was broken or yellowed, breakfast was actually much better than expected. Plenty of space to sit, food was higher quality than expected, and staff was attentive and helpful

Parking spaces were really tight, and require a significant walk to get to front entrance (unless you get first two spots), facilities were clean but slight dated

Location was good, breakfast was also good

The heated pool was cold, to cold for a swim

The bathroom sink and toilet were both dysfunctional. Furniture throughout the hotel very uncomfortable. Small things like remote had to be fixed. Bed was comfortable and the room very clean. Service was a bit chaotic at times. Breakfast was a processed food disaster.