Best Western St Catharines Hotel & Conference Centre

Refused stay due to being a local resident. Cannot say anything kind.

I was denied accommodation solely because I am a local resident. I had booked the stay for personal respite as a mother of four profoundly autistic children and had prepaid in full. Upon arrival, I was informed that locals are not permitted to stay due to issues caused by “too many locals in the past,” and was told to “take it up with Booking.com” as it was “not their problem.” No attempt was made by staff to resolve the situation on site. Due to ongoing renovations, guests were required to enter through a bar. The parking lot contained broken glass, which I had to walk through to locate the entrance. The front desk staff member was extremely rude and unprofessional throughout the interaction. I even offered to pay a higher damage deposit to address their stated concerns, but was abruptly refused and told, “At least you don’t live far to return home.” I book hotel stays for respite regularly and have never experienced treatment like this. I ultimately stayed at another hotel in the Fallsview area without any issues. This experience was deeply disappointing and left me feeling judged and dismissed. I would not recommend this establishment, particularly to local residents.

Welcoming staff. Room was very comfortable.

Balcony, cozy and comfy rooms. Comfy bed and pillows. Gym and hottub/pool. Friendly staff and an amazing complimentary breakfast. And they also offered late check out. And bar on site was nice too.

Price was still a little higher than expected for the level of establishment. Website also said only 50$ deposit hut it was actually $250. Didn't Ike the constriction going on and taking over the main area.. and weight room shojdk be plenty later same with pool and hottub.

From start to finish the customer services was outstanding. Extremely accommodating when we called before arrival, friendly and organized at check-in, and highly attentive during our entire stay. My son also mentioned how well the breakfast was run, the great facilities, and very approachable staff members. Thank you for making our weekend a little bit easier with a comfortable home base.

Breakfast great, amenities great, pool and hottub clean, arcade fun for kids

Room smelled like chlorine a lot as we were close to pool, that was a bit disappointing. Pillows were very soft

Very clean and friendly staff

Nothing

Indoor pool hot tub, easy to get to, near shopping etc, fridge micro, included breakfast was good

Outdated washroom, tv resolution horrible, fridge uneven and was therefore loud

All in all it was good.

The check out time. Would be nice if checkout time could be more flexible