Best Western Plus Parkway Inn

I am extremely disappointed. We have stayed at Best Western many times and have always believed that as a chain brand, their quality and service are reliable. However, this experience was far below expectations. We came here for a trip, and on the first day, we checked in very late. When we entered the room, there was a sour smell. Since we were traveling with elderly family members and children, we just took a shower and went to bed. The next morning, we discovered that the toilet could not flush—even a single piece of toilet paper would not go down. We contacted the front desk, but the staff was extremely unprofessional, saying the problem could not be resolved and telling us to use the public restroom instead, without even offering an apology. The condition of the room and the service were completely unacceptable. I cannot recommend this place to other travelers.

Disliked musty smell of basement type room and no sound proofing from above, hallway, or bathroom. Otherwise clean and well maintained. Took forever to check in and find Expedia reservations.

Carpet was wet and room stunk. Cold breakfast, dirty tables

Quiet, convenient

The motel is easy to get to, near services, and safe. A quiet location with a full breakfast that was a great option! My only complaint was the location of our room - next to the elevator and across from the ice machine. That, and the guests upstairs were noisy, but that isn't the property's fault.

1

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Great breakfast and fast check in.

Great stay

Nice beds nice staff cookies in lobby.

Dated decor had free coffee in room no tea

Location, comfort and cleanliness.

Breakfast could be more diverse.