The Crestview

The customer service was better than any hotel I have ever stayed. Everyone from the front desk and housekeeping was very friendly and accommodating. I am so happy I booked through Hotels.com so I can find this Hotel and again and make sure to use them. Everything was perfect and I couldn't ask for anything better.

I stayed in a 2 queen bed room and it was Very spacious.the rooms are nice and clean. Claudia was great help over the phone. The breakfast staff was very nice. It was late in the morning and the staff did not hesitate to bring out fresh food. I wish i remembered her name because she made a Huge difference in our stay. Now...... BEWARE OF BELINDA. SHE IS AT THE FRONT DESK AND DELIVERS THE WORST SERVICE. When we got there to check in she looked at her watch first, before even asking my name, then laughed and said "it's not check in time yet This is checkout time" i explained why i was early she asked my name checked the notes and saw i had requested an early check in. She looked at her watch again AND laughed AGAIN and said "well it's not 12p yet you should have paid an early check in fee" i asked can we take care of the paperwork at least and she said "no come back" we arrived at 11:40a. We walked out of the lobby, waited 20 minutes, went back in at 12p and WOW the room is Now ready for check in. We asked about parking her reply was "park any where" my husband asked what is closer to the room she replied "it doesnt make a difference". Oh and by the way this was my birthday trip. It gets better, i ordered uber eats the next day and my delivery guy calls me to tell me "Belinda says you have checked out and i cannot deliver your food"so i go to the lobby she sees me and laughs. What is her problem?

Awesome hotel I will stay here again

The desk clerk at check in Kirsten was very cheerful, friendly and helpful. She helped us with the Uber app and made sure we knew to let her know if we needed anything during our stay!

Room was nice and clean. Convenient location, though downtown Mountain View would have been just a tad bit more fun. Otherwise stay was flawless. Thumbs up for the coffee!!

Luxurious. Super clean and quiet. Easy check-in.

everything was perfect.. so many gentle features you dont think about until you have them

I didn't like the fact that the sink was located outside the bathroom, that was very inconvenient.

The hostess in the morning was great, made us feel welcome.

All of the staff that I ran into were very friendly and welcoming.