Holiday Inn London Sutton by IHG

The swimming pool! And restraunt were excellent!

Bathrooms in rooms could be updated!

The swimming pool

Breakfast could be better

Location was handy for us this trip. Staff were friendly if not particularly helpful

Bed wasn't very comfortable. Bathroom was tiny. Breakfast was passable. Pool changing rooms were very grubby. Room card didn't open the door from the underground carpark to the hotel lifts so you could only leave through this door, that was pretty inconvenient. I put out the do not disturb sign one of the days but when we returned from our day out the towels had been replaced and the beds tidied up- I hadn't put away our valuables and there was no room safe so I didn't like that staff had been in our room.

Cama muito boa limpinho

Nada

The staff and facilities

The bathroom as it needs refurbishing

Hotel clean and comfortable, nice to be able to have a seim

Couldn't find USB port in room to charge phone. Breakfast quite dried out under heat lamps. Bar maid in afternoon tried hard but we had to explain where a particular drink was, how to serve it. Bill seemed high but was not given itemised bill although it was requested. Toiletries in bathroom... shampoo awful, I'm not sure if it was what it said on the bottle. Need conditioner too. Mirror in bathroom was quite far away as I'm short sighted so found it difficult to get close enough to see what I was doing. Lights over desk didn't seem to work but maybe we had wrong combination of buttons

The room was clean and comfortable. Love the swimming pool.

N/A

Location is excellent for Sutton access and nearby trains. Pool was good to have.

It’s in need of a refurb. Our room wasn’t like in the pic above. Reception staff often not there. Cleaners only clean at time they arrive at door, or not at all.

All the staff were on both a friendly and professional wavelength. The cleanliness of the hotel was impeccable.