The Black Swan Lee - Lenox, an Ascend Collection Hotel

Great location and friendly staff

Good location. Pretty views.

Not completely handicapped accessible ie breakfast area, balcony, no safety bars in shower.

La vista al lago

No especificaban que tenían un pet fee

The balcony with the lake view

Somebody in the room above was pacing all night long and the old wood that the hotel is made of was cracking so loudly that I couldn’t sleep. Also, there were a lot of dogs at the hotel, including at the adjacent room, and when I went out to the balcony the owners with 2 dogs were sitting on their balcony, which was separated from mine just by a wooden bar, and the dogs were barking at me. No privacy at those balconies at all. The breakfast was bare minimum.

WELL KEPT AND CLEAN

THE RESTERAUNT

The woman who worked at the front desk was so friendly.

The property looked a little outdated on the outside but we were pleasantly surprised that the room interior looked newer/recently renovated. The room size is decent with lots of counter space. Shower had great hot water and pressure. The lake view was nice even though it's still a little frozen in March. Breakfast was self-serve but the selections are good - toasts, pastries, yogurt, cereal, premade breakfast sandwiches. The pancake machine is awesome. We also really enjoyed the automated coffee machine that makes latte/cappuccino/hot chocolate. This is available 24/7 not just during breakfast. I also appreciate the text check-in during my stay.

N/A

We loved everything!

Room was immaculate, staff friendly, breakfast was very organized and clean with a good assortment of breakfast food.