Badrutt's Palace Hotel St Moritz

Beautiful Hotel

I like the amenities of this hotel. though it may be a bit pricey but definitely worth the payment you spend on. YOU TOTALLY GET WHAT YOU PAY FOR. the staff were all accomodating they also picked us up at the train station which was a 3 mins ride haha in a rolls Royce. 😎 it was snowing during our stay they were able to accomodate us complimentary ride to and from the shops around st moritz

what I didn’t like about my stay was my cancelled booking at the spa . cancelled on the same day of the booking because I wasn’t feeling well and couldn’t get out of bed. took some pain meds and it knocked me out on the same day. JESSICA from the spa called and o asked if I can cancel my booking because I’m not feeling well and couldn’t come she told me “No you can’t cancel because we are fully booked now” Without taking any consideration on my side she abruptly replied no. so I dropped the phone and didn’t know what to do because I was alone in the room and couldn’t even get out of the bed. upon checking out I saw that they charged me of the full amount at 250 eu for manicure and 200 eu approx. for pedicure too total of 450 eu +++ . they charged me 100% of the cost even though I didn’t show up because I was feeling well. in my end isn’t it that the hotel also needs to check on the welfare of the guest too? and the guest in the hotel? for me I made the right choice not to go to the spa considering that I was traveling for the past few days and I don’t want any chances of a virus in the spa considering that it’s a small place. upon so many considerations and explanations that I made through fron office they only gave me a discount of 25% off from the spa. another option was to avail the service on the same day of my checkout but they were also confused if to charge me a new rate or not. so that’s what confused me also. I have sent an email to Jessica a day after that incident but she wasn’t able to get back to me asap. and on that day another staff was handling me and had to coordinate with JESSICA STILL. point here is I think you should put considerations on your cancellation charges if theres an appropriate reason for it. safety of your guest and the guest around should be your priority as well.

We were kindly upgraded to a beautiful room overlooking the lake. it was spectacular. everything at badrutts palace exceeded our expectations. for example, the service at breakfast was exceptional- very attentive and food was excellent; concerige was very helpful work hiking trails to do and he organised complimentary rides to and from hiking spots; we were able to use complimentary electric bikes; the housekeeping service was exceptional- clothes were folded up, and very fast and efficient. Brilliant hospitality. we will definitely be back.

nothing.

Best staff at a hotel I have ever come across, bar none!!!

nothing

no airconditioning