La Quinta by Wyndham Cookeville

The staff was the best part! Polite, responsive, professional, and suggestive. Great communication skills have become a thing of the past. Each member of the staff I spoke with, all carried these qualities listed. More important than that, the staff jumped into action when they found out there was an issue with the room rented (325). Casey and Derrick, AMAZING! Casey sprung into action immediately regarding the dirty room situation. She made it incredibly easy for us by setting us up with the room next door (327). Derrick, he suggested a great Irish pub with good food! Both of them took the time to educate themselves regarding our service animal, and each of them took time to provide a story of their own, with my family. Bottom line, you feel like family, not a customer. AFFORDABLE and FUN!

We unfortunately encountered an immediate issue entering our first room. A large oily stain on the floor, bedside, midway down, close to the entrance wall. Even worse, the stain in the middle of the floor that was not cleaned. Honestly, I question as to whether the cleaning staff even identified the issue to begin with. It appeared to possibly have been bile or fecal matter, from another guests animal. Pretty gross, honestly. The elevator breaking down during the breakfast hours, UGH. No cups for juice next to the juice machine. No tongs to grab the little muffins inside of the muffin container. People throwing their trash inside of the little bins, where you keep the mixing straws and sugar and creamer for coffee. Lots of trash in the cans near the doors and parking lot. The landscapers or someone, went through and trimmed up the property. Then, they left the debris all over the place to blow all over the cars and sidewalks. AFFORDABLE, with DRAMA.

Our trip began June 8th - June 13. However on Friday June 12 our car had a Mechanical issue it would require an additional stay of 5 days! The hotel staff were excellent in extending our stay day by day (same room at our Booking.com Price). Recomendations for a rental car and service mechanic were outstanding. From the management to the desk staff all the way to the maid staff, everyone went out of their way to make this unplanned extension easier. The breakfast were delicous lots of choices. The gym and pool were excellent and they have pool side towels too.

My only complaint was the mattress, which my husband liked just fine. (It was my own back issues with a firm mattress).

Excellent staff and professional service

Bed slightly to hard for me. But my husband thought it was great.

The ac wan next to the bed and only affected one room. The ac also blew on the bed making one side of the bed cold.