Best Western Plus Kelowna Hotel & Suites

Nice big room

Breakfast was just ok

The "full" breakfast was a complete joke. I am a vegetarian, also cannot eggs. There were no potatoes, vegan/turkey sausage, or bagels offered. When I asked the front desk, they assured me that they would talk to management. But I never heard back. The fruit that was offered was rather lame. All there was available were eggs, meat, and a HUGE selection of carbohydrates.

The breakfast is good. Kitchen staff were all attentive on their job. I like the location, it was closed to the tourist locations we’ve visited.

The pool. Just average. Cold & the water itself.

There was one elevator,lots of stairs, long hallways,refrigerators humming at end of life noise,broken light fixtures,dim lightbulbs,disgusting breakfast choices Not a good place for seniors struggling with luggage and stairs It was quiet looking into courtyard

See notes above

Everyone working was so sweet and helpful. It was a last minute booking and we needed a place to go instantly and they made it happen, they let us check in at 3am because a room was available.

The room itself was so spacious and comfy, though I wish they had smart tv’s so we don’t have to rely on cable and could use Netflix or something but honestly it’s not a dealbreaker.

Everything

coffee, eggs and ham

Nothing

There was a mouse in my room. I was then moved into another room in which the bed had stains and hair all over it. Disgusting. The staff were not accommodating and when I had mentioned I left some items in the initial room with critters, the staff told me to go back to the room and get it (even though they had shut that room down). There was one front desk staff (Ryan I believe) who was nice & helpful. None of the gym equipment works. The breakfast is powered eggs and terrible quality.