Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

I really did like Danielle the front desk, lady. She was very polite very understanding.

I didn’t like the fact that I was charged $250 for a TV that was in my room that was broken that I reported the night of check-in with a picture that I took then the manager showed me a picture that was way worse than the picture that I had and I showed him, but he said it was the same TV and it was not and if it was, they made it worse but then they accused me of breaking it which I did not. I even had workers that vouched for me stating that I have never had any problems in the 10 years that I have stayed there. I did not like the rude lady that came down with the manager that was very disrespectful by far the worst time that I’ve ever stayed there my whole entire life and I will never return.

Comfortable bed. Close to hospital

Hard to get hot water in the evening

We didn't eat there

N/A

1 thing that would be better is hard- boiled eggs

Constant powdered eggs

Staff were friendly and helpful

I stayed 2 years ago and in those 2 years it has really went downhill. The pool area is not safe and needs major updating. The floor is very slippery shoes or not that is all you need someone cracking head open, the tiles on small pool for kids had tiles falling off that you could step on and cut your foot, half the stuff don't work, the big pool same. The seating stuff needs replacement things are just falling apart. The rooms also could use major updates in bathroom, appliances, and beds are not comfortable. 200 for a room is expensive for a lower end feeling hotel and charging a highend price.

The room was very nice and clean. Loved the breakfast! Service was very good.

The toilet was low to the ground for a handicapped individual.