The Como Melbourne

Staff, position, size of rooms.

Atmosphere, outdated bathrooms.

I have stayed at The Como Melbourne many years ago and remembered it as a stylish and impressive hotel. Unfortunately, this recent stay was very disappointing and fell far short of expectations. To summarise our experience: The coffee machine in the room was broken. The bathroom was filthy, with visible mould. The toilet barely flushed — it took around ten attempts just to flush toilet paper. Not ideal if you’re sharing the room with your partner after a big dinner the night before! 💩🤦🏼‍♀️ No toilet brush. The bathroom power point was broken, so I had to blow-dry my hair in the bedroom without a mirror. Our bathroom was not cleaned on the second day. Carpet is threadbare. Tea and coffee were not restocked daily, meaning four tea bags and three coffee pods had to last two people for four days. There was no shampoo provided — only two bath gels, one conditioner and a body lotion. No complimentary bottled water was supplied. The lifts had a noticeable urine smell. The hotel overall is looking tired — the walls need repainting and the circa-1990s bathrooms are overdue for renovation. More broadly, the surrounding Chapel Street area also feels quite tired compared with years past. There are still some excellent restaurants nearby, but much of the once-vibrant shopping strip is now lined with empty stores. In its current condition, The Como is certainly not a five-star experience. At best, I would rate it around 3.5 stars. ⭐

Beautiful hotel, very clean and great location!

We were on the top floor (6th) and being right next to Chapel st, we could hear absolutely everything going on outside - cars zooming past super late at night, music from bars, people yelling. It was very hard to fall asleep with all that going on until 1am on a Friday night.

Room was amazing, quiet, good location.

Breakfast was poor.

I booked via booking.com, and based on the pics to the left. When I entered the room, it was incredibly dark, and I searched for more lights only to find that there werent any - really, really dark. The rook didnt look anything like the pics - really unfinished. Very very old. Then found that the air conditioning didnt cool - I went to reception and they said they could get it working from there to reduce below the 22.5 that was set. Went back to the room and tried to log onto the internet. it was slow slow that it was completely unusable, at which stage I requested a refund, and found an amazing hotel at the same price - Indigo

The breakfast was very poor