Quality Inn & Suites Phoenix NW - Sun City

The room was clean and comfortable. I wasn’t comfortable with the lock situation but my husband was there so it was ok

Would have been perfect with scrambled eggs

bed wery very confort

it need new furniture

So I’ve stayed here before in Arizona and it was nice. I’ve even stayed at the one in Magnolia, AR and no hiccups. Only needed my ID even though I had my fiancé with me back in Arkansas. My Girlfriend and I go to this one only to find out she needed her ID too. She only has her LA wallet because we didn’t have enough time to get her a physical ID before we came back. The manager here was nice but with how strict they were I pretty much ate it on the $125 and can’t get that back. Didn’t even get to stay there for the 26th. So yeah, 1 Star. Refund my money too Expedia. There needs to be certain guidelines that the Hotel has to elaborate more on before showing up then this happens.

Employees were super friendly! Toilet was dirty and I saw a couple of little bugs in the bathroom but otherwise it was a good stay

Andy checked me in and was wonderful! Thanks Andy. I was overnighting for a doctor's appointment. There were some great reviews of the place. The property itself wasn't great from the outside. It was a much older hotel. The area/neighborhood was more industrial looking. There was a cargo train running directly on the street. I actually really like the sound of trains. I've lived in a lot of train places, and it was comforting for me. The traffic sounds were pretty bad though. They do provide ear plugs in the room. I was VERY pleasantly surprised by my room. The rooms has been updated very well. The bed was nice. It was very clean. It was perfect for me as a solo traveler. There was a smell of cigarette odor, and Andy came right over and used a spray that helped. There was fast food and nice restaurants nearby. A Starbucks was a few blocks away. There was a New York bakery in a Pepto Bismol color down the street that was to die for. I found a really good sushi restaurant. I would stay there again if I have to overnight again, so the positives definitely outweighed the negatives. Great service and a very nice updated room.

Nothing

The staff were so rude and mean.

Friendly staff

it was supposed to be a non-smoking room and a wreath with cigarette smell made my clothes and my blanket smell really bad and it wasn’t very clean. A lot of homeless everywhere.