Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

I don't believe hot water should be an option. We took cold showers or nearly cold showers two days in a row. I found the hotel uncaring and the local representative never responded to my complaint.

The property was in a nice area and overall clean

The shower consistently took over 20 minutes to produce hot water. I spoke to the front desk the first morning when I waited more than 10 minutes for the bath water to become hot and had to take a lukewarm shower. The woman at the front desk asked what floor I was on and stated that it would take about 20 minutes for hot water to reach my room on the fifth floor. On the last morning of our stay, I set my alarm for 4:20 AM, knowing that I needed to be up and in the shower at 4:40 AM. I turned the shower on at 4:20, went and laid back down for another 20 minutes and even then when I got into the shower, it was still lukewarm. I again took a lukewarm shower. I’ve never stayed in a hotel where it has taken more than a few minutes for hot water to reach my room. This was extremely inconvenient and I cannot imagine that it is the standard for your brand. Housekeeping also left a dirty rag in the room and failed to fully stock essential items such as towels, soap, and a shower mat.

Jovialité du personnel. Confort et propreté dans la chambre et dans tout l’hôtel. Je recommande cet emplacement.

All good, a little noisy in the early mornings due to Truck deliveries to surrounding stores but not a real issue as early riser.

Nothing really to dislike about the property itself