Microtel Inn & Suites by Wyndham Albuquerque West

Rooms were clean and we felt safe. There was hot water, although the showerhead wasn’t great. The AC worked perfectly. I’m giving 3 stars because the beds were extremely soft and hotel overall is outdated, and the front desk lady tried to charge $40 for early check-in, even though we only wanted to drop off our things. Overall there’s no reason why not to stay here, plenty of fast food around and gas stations too.

Not healthy breakfast and beds are not really comfort.

No hot water. Called and reported it. Came and said it was fixed. Still no hot water! Lighting in room was terrible. Card readers on exterior of building were broken. Nice staff but place is run down and falling apart.

Staff was great !! Place was clean !! Breakfast was not up to any standard Expired orange juice Chocolate donuts Twinkies and cupcakes for the main course not great for early mornings

I stayed at the property during the Hot Balloon Fiesta. The rate was premium. Was it too much for me to assume that the room would be cleaned daily? When I questioned why it was not serviced, I was informed that there was a do not disturb sign left on the door. I asked the manager why it would not still be on the door upon my return. That statement was not a true recollection. The filter on the air conditioner was not clean. I would have let that go if the room had been serviced. When I expressed my concern of the room not being cleaned, and the rate well above $200, his response was that because of the festival, I would not be able to find a room for less. (I did not expect his response to be that. It was not conciliatory.) I took pictures of the condition of the room. I was informed that housekeeping had gone for the day, so that was it. I asked for the general manager to give me a call, as the youngster who was responding to me was definitely some kind of trainee. He indicated that he would reach out to someone. He left before doing so. Someone replaced him during the evening and indicated that the management was changing today, so my concern would not be of concern to the current manager. If you would please provide me with contact information for the regional management for the Microtel which I stayed in while in Albuquerque, it would be appreciated. I appreciate you reaching out, L. Lindsay

All was well. We showered and slept

F

This hotel is old and in poor condition. AC very noisy. Shower barely worked. Thin towels. If you have a pet there is nowhere to walk it except the gas station across the street. The young man in charge of getting breakfast ready would not turn on the juice machine until 7:00 even tho breakfast started at 6:30.

Bathroom floor looked to me like there was a fungus problem. Tub drain had not been cleaned. The sink drain wasn't draining because of debris in the drain.

This property is quiet but in serious need of updating. Otherwise it was fine for a single night stay.