Best Western St. Louis Inn

It was clean, everyone was friendly.

Clean

NA

Location to Cracker Barrel was good

Our room was not ready and cleaned when we arrived at 7 pm. There were no luggage carts available. The front desk clerk was more interested in flirting with other male guest in hallway then checking me in. Eggs for breakfast were so bad, my dog wouldn’t eat them.

Not helpful at all

Everything

This is the worst hotel to stay at.I will never stay here again.The staff is rude.The hotel is set up wonky and the housekeepers are so loud in the hallways.At eight o'clock in the morning, you can't get no sleep.I checked in housekeeping is still cleaning at six o'clock at night.It's just rude

I didn't like nothing about the hotel. It's not a comfortable stay. It is very loud. There's a 2 inch gap on the door so you hear Everything in the hallway. You can't get no sleep. And when you call the front desk to ask the housekeepers to keep quiet in the hallway, they say they're just doing their job. Well, talking loudly in the hallway in Spanish is not doing their job.

Location was fine

The only problem I had was checking in. My room wasn’t ready at 3pm per the reservation. Told it wouldn’t be ready until 4pm. Left came back at 4 and room still hadn’t been touched. Continued to wait as it was ground level, which I wanted. All this waiting after making an 8 hour drive to get there did not please me at all and was promised some sort of reimbursement that I have not seen or received or notified of. Nothing! Other than that everything was fine I suppose.

Housekeeping was so nice and polite.

Sad the pool wasn't heated.