Best Western Heritage Inn Chico

Breakfast was great one day. Great dog area.

Why water the pet grass first thing in the morning when that's when they need to do their thing. breakfast the next day was horrible. (who likes powdered eggs?)

Breakfast was good. The beds were very comfortable, rooms were very clean too.

Not much

I wanna file a formal complaint against the staff of this place. I was treated very poorly and discriminated against. I was also not given a refund and told to leave after I had paid for a nights stay. They made a mistake the first night and didn't charge me a security deposit so I wasn't prepared pay one the second night. All of the sudden they wanna charge me for one after I've already paid for the room and the dog fee. They want another 100$'on top of that. I couldn't provide it and was told to leave. I want my refund can you help me??

Good location. Friendly staff

The bed was not comfortable and it was noisy even just to sit on it. The water in the sink wouldn't get hot when I was getting ready for bed. It was hot in the am.