Lancaster Inn & Suites

Air conditioning didn’t work Terrible breakfast, eggs were still frozen Charged for ice ?????

I have a service dog so I normally don’t have to let them know because it’s not a pet. They said they were going to have to do a “deep clean” That I would have to pay for this. I told them it’s completely unacceptable due to the PA laws. The problem was resolved but the site should have maybe a service animal box to check off.so there’s no confusion The rooms are dated but clean breakfast in the mornings were better than other hotels. Pool was nice. The main interior and hallways needs to be deep cleaned overall it was a solid place I did like the fact our room had a stove top and microwave

A+++

One guy does housekeeping for the entire building. He only collects the towels and trash because he is alone. He didn't get to our room until after 6 in the evening. Flames shot out of my hair dryer when I tried to use it. I paid extra for a suite but didn't even use the sitting room because the fan was broken. The small air conditioner was in the bedroom. We had to keep the door closed so the bedroom would cool down enough for sleeping. The chair and loveseat were hard 1970s orange vinyl and extremely uncomfortable to use. Breakfast was underwhelming as well. Over a 4 day stay, we noticed only 5 total staff, with just 2 working most of the time. They are adding more rooms but should use the money to fix what they have. Would not recommend.

Nice breakfast. friendly staff, great shower

Roome needed maint. many lights out, AC noisy. towel bar broken.

OLD AND NOT NEAR ANYTHING

Breakfast was very good, people were friendly. The only thing that could have better was the pool should have been a little cleaner.

Value, HAS A FRIDGE!!! Location between Lancaster and Hershey park. It also was over looking sports fields in the back. Nice to see some games and food trucks.

During the reno process, it hindered parking a bit. No towels (honestly didnt check before I got a shower, so kinda my fault)