The Grand Hotel Blackpool

It was not really the hotes fault that there was a Morris dancing comption on the day we arrived so it was rather noisey!! We put our luggage in the room & went out so we missed the use of the spa. one of the reasons for booking this hotel. The room was ok with a sea veiw but I would descibe it as tired, the bed was comfy so that was good. We opted for breakfast in the morning, this was nice & tastey, very small plates though. Staff on reception were most helpful Over all the stay was ok, Carpark handy & close to a tram stop. We would retun for the night.

A generally well kept hotel, clean interior, dining room, bar. The staff were quick and helpful when I asked for a heater to keep the chill out of our room for my wife, who is disabled and feels the cold. They were fasg in sending maintenance staff to unblock the shower room sknk.

Clean big rooms

Room was dirt with spit up the walls cigarette burns on window sills bathroom was dirty and unsafe curtains was only has described has some one using them to blow there nose on,i traveled from the west midland for a funeral so didn't get in the room until late when i seen the condition of the room i wanted to leave straight away but my wife was so tired from travelling she decided to stay throughout the night the noise was ridiculous with shouting and doors being slammed at all hours or the night

Examples of poor customer service - check in was okay but not warm. Reception night staff had to be called for overnight disturbance/breach of the peace. Someone attended, requested quiet and left. Then did not return to check. It created only a short interval before the fighting recommenced. If I had been alone – I would have called the Police! When asked about there being insufficient food available at breakfast, the staff member (male) replied “I only have two legs!” No apology or explanation provided. Nor help offered. Again at check out, when we mentioned the poor standards, the lady on reception merely shrugged, did not pursue a conversation and generally looked as if she was out of a job anyway and had heard it all before many times. Staff morale is non-existent. Cleanliness was not great – dirty windows and tables. Had to get our own cutlery and clear our table ourselves both mornings of the stay before we could eat breakfast. The pool was closed by 6.30 pm on Friday night. Worst of all though, we were unable to sleep due to all night disturbances – loud arguments in rooms and corridors, door slamming, swearing and eventually car horn sounding. When you go to a hotel you expect to be able to get some sleep! This is no longer a 4 star hotel. Time to change the rating to 3 stars! We paid £381.80 for two nights – never again! Having been previously, when it was run by Hilton, this was a huge disappointment!

Poo reception staff attitude. Rooms not what you’d expect for paying £200.

Very nice hotel will definitely be staying there again.

The room was clean and tidy bur the breakfast was cold

Needs updating

Wonderful stay!