Country Inn & Suites by Radisson, Lawrenceville near Northside Hospital Gwinnett

Short stay quick and easy checking in and out process.

Bed was a little to hard for my back.

Clean

Hotel was great. The entrance to the parking lot is easily missed at night

I liked that I was able to make an easy booking and a room was available on the main floor.

My rating would have changed but from the moment I arrived, the front desk staffer (Mike Patel) was a terrible customer service rep. Learned he is the general manager so didn’t have anyone to share feedback about his rudeness, unprofessional and poor representation as a front desk person. He never greeted me, only said a few words like “ID” and that I was taking too long paying with my credit card on the credit card machine. Rather than talking, he performed gestures and did signals so that I could read his mind. Again, never said hello, did not display a positive image, never thanked me … noting. Actions and words speak louder than anything and if he is the general manager, wow! After I paid, got my key card and walked away he felt compelled to say a few things under his breath as I was walking away. It prompted me to stop and turn around because all this time, he did not really communicate with me and when he got caught and I asked if he had something to say, he tried to be nice. By then, it was too late and his words felt degrading. As a woman, I felt disrespected, unsafe and unwelcome. Pretty certain there have been complaints against him. I did have to tell him that respect and professionalism is important. Check the cameras for March 19 after 11 pm. However, my check out the next morning was incredible. A lady name BJ was impressive. I am glad my daughter was able to witness the night and day experience. I really hate that she saw the night experience.

My rating would have changed but from the moment I arrived, the front desk staffer (Mike Patel) was a terrible customer service rep. Learned he is the general manager so didn’t have anyone to share feedback about his rudeness, unprofessional and poor representation as a front desk person. He never greeted me, only said a few words like “ID” and that I was taking too long paying with my credit card on the credit card machine. Rather than talking, he performed gestures and did signals so that I could read his mind. Again, never said hello, did not display a positive image, never thanked me … noting. Actions and words speak louder than anything and if he is the general manager, wow! After I paid, got my key card and walked away he felt compelled to say a few things under his breath as I was walking away. It prompted me to stop and turn around because all this time, he did not really communicate with me and when he got caught and I asked if he had something to say, he tried to be nice. By then, it was too late and his words felt degrading. As a woman, I felt disrespected, unsafe and unwelcome. Pretty certain there have been complaints against him. I did have to tell him that respect and professionalism is important. Check the cameras for March 19 after 11 pm. However, my check out the next morning was incredible. A lady name BJ was impressive. I am glad my daughter was able to witness the night and day experience. I really hate that she saw the night experience.