Microtel Inn By Wyndham Louisville East

It would be nice if there was a waffle maker in the breakfaat area.

Clean, accessible room and super attentive staff. Let me park up front as there were no ADA parking spaces available in their lot.

Was booked to stay for a week. I passed the building twice because it looked nothing like the photos provided when booking. First red flag after walking into the lobby, there was a crackhead asking reception if they offered hourly rates and I couldn’t blame her after looking at the condition of the place. But rate was cheap and I didn’t expect to hang out in the lobby so not too bothered, yet. Asked to be put in a room that overlooked the parking so I can keep an eye on the car. They replied that they were fully booked like I’m an idiot and didn’t see a total of 4 cars in the parking lot. Reception was magically able to find the right room available after doing the math. Thought the worst was behind me until I opened the door to the room. It was filthy, stains on the wall which were accentuated with crumbling furniture and the smell of regret. I spent a total of 15 minutes in there booking another hotel before I went back to reception requesting a refund and checkout. Microtel hid behind hotels.com, hotels.com hid behind getting “approval” from Wyndam to refund me. I spent 15 minutes in the room out of a week long stay and they have the audacity to put it through a “review process”. The low price doesn’t justify the issues with cleanliness, maintenance, and the overall unacceptable condition of the property. Looking for a pet friendly clean place where you won’t catch hepatitis, checkout ALoft Louisville East.

Nice rooms

All was good

Good overall

The price window lounge

Smell smoke weed mold room size no microwave no fridge lights in room don't work Breakfast horrible carpet walls in hallways dirty. I did not request room service as soon as I left these people were in my room nothing was done but toilet paper refilled and a wet towel removed. Staff are not very polite

I pre paid for our room months prior for a reason. We got there checked in, paid deposit fee, but actually paid for our already paid for room again. So we were down $400 during our trip. We got our refund and the staff was nice, but it’s absolutely unacceptable to double charge. We had to wait till we were already done with our trip and at home to receive our refund. Not to mention our room was tiny and their outside area was directly outside the entrance. So the “regulars” are just outside staring at everyone booking in. I won’t be returning for the simple fact of being double charged. That extra money should have been in our bank account, not held for a refund.

Clean room, had to ask for housekeeping and towels multiple times but they were pleasant enough and it was close to everything

Got to the hotel only to run into issues with them finding my reservation in the system. Extremely panic inducing during a festival weekend with no other hotels available. Hotel feels extremely dated. Room had a very musty smell and A/C unit was dirty. Mattress was very uncomfortable and I woke up with tons of bug bites on my back after the 2nd night.