Scandic Oslo City

L emplacement de l hôtel à 2 pas de la gare et des rues commerçantes

Nothing

Tiny, old room.

the location

The hotel itself was very good, but my stay was seriously affected by the room I was given. The noise coming from the skylight area made it extremely difficult, and ultimately unbearable, to sleep. When I raised the issue with the front desk, the response was disappointing. Rather than showing concern or exploring possible solutions, I was told that the hotel is in the city and that noise should be expected. I asked whether I could be moved to another room, but was told the hotel was completely full. I understand that hotels can be busy and that room changes are not always possible, but the level of customer service in handling the situation was far below what I would expect from a hotel of this standard. What made the experience worse was the defensive tone. I was told that I had raised my voice, which I did not. That response made it feel as though the staff member was more focused on defending the situation than understanding the problem. When I mentioned the issue again to the manager or front desk attendant, I was told that the staff member had had a busy night and that the hotel was very full. While that may be true, it does not excuse the poor handling of a legitimate guest concern. This could have been handled very differently. A simple apology, some empathy, or even an effort to acknowledge the inconvenience would have gone a long way. I was not looking for a discount or special treatment. I was looking for basic customer service and a sense that the hotel cared about the quality of my stay. Unfortunately, the response I received turned a difficult night into a very disappointing overall experience. The hotel may be physically nice, but customer service matters, and in this case, it fell well short.

Комфортная кровать

Фоновый шум, шум воды в системе отопления.