Novotel Mulhouse Bâle Fribourg

Great hotel for a pass through. I pre-purchased the breakfast option and am so glad I did. I am from the US and the majority of breakfast buffets there are horrible and not worth eating even if free. This Novotel was amazing and I am not kiddding when I say I would go there simply for the breakfast. It is rated as a 4 star and I think ratings are different over here perhaps. In US it is a very good 3 star...very clean room with fantastic service but on the small side. Hope that helps

Expensive for an average hotel outside of town in an industrial estate. Rooms tired, restaurant choice limited. About 50% more than I would expect to pay for a basic but adequate hotel. However the nearby Cite De L'Automobile is fantastic.

Staff amenable second bed in family room needs upgrading.

I had an issue of the staff serving the wrong drink at the bar and then trying to charge me for it. Promises to take the charge of my bill were made but it was still there on the bill when I checked out. I equally I asked about restaurants in the area and the staff would only promote the hotel restaurant. Overall hotel facilities are nice, staff are not helpful... Shame.

Good value for money. Very hospitable services at breakfast !

I knew the local area was not good, so it was no problem for us as we had a car. The staff were all super polite and really friendly and helpful.

Nice hotel in a quite location. As the weather was good my kids enjoyed the swimming pool. The breakfast buffet was great.

We have stayed at many Novotel hotels in the past as a family of 4 and this hotel is much the same as the rest except that the air con did not appear to be working in the hotel rooms (I heard several guests complain about this). The main reason for the rating was due to the receptionist, I had booked (as I always ) do a double room with sofa bed but had only keyed 2 adults when booking, I have since discovered the price for the room is the same for 2 adults as it is for a family of 4. As the booking only said 2 adults I had to pay for a second room and there was no flexibility/discretion used to allow us to pull out the sofa bed for our 2 children to use, consequently the overnight stay cost us double what it should have done. It is worth noting that the hotel allows pets so not good if you suffer with allergies and don't like eating your breakfast with dogs on the table next to you! As a comparison we stayed the following night in a hotel in Milan with 2 interconnecting rooms which was far superior and half the cost of this hotel.

Polite and friendly staff, front desk, restaurant, breakfast and bar are all much customer satisfaction focused. Quiet place to stay and huge supermarket nearby. Rooms are clean and quiet. Will return there for sure!

Good hotel, smart and lovely pool though a hair dryer and proper mugs (or even paper cups) would have been so much better without much extra expense. Trying to drink coffee out of plastic cups was a nightmare.