Best Western Plus Country Meadows Inn

It was okay. Breakfast room was very clean.

The mattress was soft and needed replacement.

Our family enjoyed 2 night stay in such cozy and quiet hotel where we want to come again next time when we have holidays.

I like everything about this hotel.

Breakfast

If you have a do not disturb sign on door when they are cleaning rooms they will not come back later on so room doesn't get serviced.

The location is good for visiting family in the area and the hot tub and available hot chocolate are nice perks.

The last day when we had to catch a ferry we did not get our wake up call.

We booked a room at this hotel during a local flooding event and windstorm that caused widespread power outages, booking through Booking.com because we believed our power would remain out overnight. After checking in, we went approximately eight blocks to our home and discovered power had been restored. We returned to the hotel immediately. We were in the room for less than 10 minutes and did not use the bed, towels, or any amenities. The front desk associate told us that, given the situation, the stay would have been refunded if it had been booked directly with the hotel. She also stated that the stay had been cancelled on the hotel’s end and that a refund through Booking.com would require that platform’s approval. Booking.com approved the cancellation and submitted the refund request. We contacted the hotel and were told that management would reach out to us. They never did. Instead, Booking.com later informed us that the hotel’s general manager denied the refund. Management has since refused all communication. We then contacted corporate customer service, who reached out to the hotel and advised that management would contact us within 3–5 days, per policy. Corporate later confirmed that they did not agree with the decision but stated they could not require the hotel to issue a refund. The general manager again refused to make contact. Important warning for future guests: If anything goes wrong with your stay, do not expect hotel management to engage, respond, or stand behind what their employees tell you. Front desk staff may make assurances in good faith, but management does not honor them and appears to rely on guests eventually giving up. This experience reflects poorly not just on this location, but on the brand as a whole. Management’s refusal to engage in any form of communication raises legitimate concerns about how other Best Western properties handle issues when problems arise. If this is the standard response, it undermines confidence in the brand.

Front desk staff was very helpful and was proactive in meeting our needs. We enjoyed the free hot drinks and the water dispenser. Breakfast wasn't just pastries.

Nothing

Waffles and toast were good. Nice selection of juice. Clean dining room. Hot coffee. Food was hot. Courteous staff.

Yogurt needs to be individual cups, not really sweet "fake" type from a machine. Sausages need a definite improvement. Real cream instead of powdered coffee mate would be huge. Perhaps scrambled eggs instead of "cheese omelet " would be nice.