Red Roof Inn San Marcos

Muy buena ubicacion

Falta un elevador, a pesar de que es de dos pisos, el proble.a es subir el equipaje

Location is convenient and front desk member was nice. At first there’s a sense of general cleanliness but also this “we’re cheap because we gave up” like bare minimum is ok because location keeps guest coming.

My biggest issue is that this property doesn't have an ELEVATOR. When I was told this I wanted to run for the hills but I’m a mom (w/disabilities) traveling with my daughter who has special needs. This major point of no elevator was not displayed or communicated or expressed in any point in my booking process with booking.com. I have worked in hospitality for a decade plus and extensively interacted with numerous 3rd party booking sites and this (no elevator) issue can be handled in a much better way so it is clear to the guest before booking. This fact has major repercussions and it’s deceitful for it to not be clearly and explicitly advertised. I’m disabled with Lupus and spine, joint, arthritic issues that I battle everyday. I don’t have a wheelchair or cane but I’m suffering especially at the end of the day while traveling—with my 6 year old and I learn I must haul everything up stairs myself. Otherwise I would’ve demanded a refund and ran for the hills. As for the room (2 queen) the pillows are hard and barely 3" in width. The bathroom is rundown with ghost markings on tile where the soap holder & handle used to be and NO HAND SOAP or hand towels or tissue or any kind of toiletries provided. The towels are barely absorbent with their age and the general message is “we’re stingy and don’t really care that you’re our guest.” The TV is old and most channels don't work & that's if you can get the remote in just the right place to change channel or adjust volume. There aren't enough plugs generally but especially by the bedside; built-in USB/USBC ports are the norm nowadays. As a former employee at San Marcos Hampton Inn for 8 years--ppl get desperate because this area gets. Politely sold out from Austin to San Antonio so by doing just enough, you can likely have a steady number of guests. I feel tricked. Even the fridge is pretty busted and there’s tape on the hutch that houses fridge and microwave.

Price

Not all employees were friendly