Microtel Inn & Suites by Wyndham Gulf Shores

Good location, relaxing calm spot to stay. Reasonable prices ,good breakfast, nice pool, nice staff

A little outdated but that's no issue the beds did look remade not fresh, stains on pillows and cover, bed looked used.

The beds were comfortable, it was good for the price, although we were over charged and the refund has not happened yet, even though the manager told us it had been sent!

Our room was not cleaned for 3 days! The toilet had black mold around the rim, even after I told them about it, they still didn’t remove it! The staff was lacking, in good service the 24 hour coffee bar was out of cups and the desk clerk said you can get some in the next building!

We asked for our sheets to be changed 4 times during our stay it never got done. They eventually gave me sheets to do it myself. The light in the bath room didn't work and the light and Charing out let also didn't work. I dont think I woukd stay here again.

The pool was nice my kids liked the pool it was close to everywhere we went. The rooms were nice size.

It was clean good price

Evening staff I needed towels and I didn't get them

Elevator broken so we didn't stay

Communication

The elevator was broken the bathroom had mold and the front desk worker took 17 minutes to get to the front

Looked that it was close to stores and restaurants. Liked that the staff was friendly.

The elevator was out of service and we were on the 3rd floor. We were there for 4 days and it was still broken. Our room stunk like mildew really bad and the floor was dirty when we checked in. Our door lock became broken and we had to switch rooms. That second room was much better and did not smell. You also took $30 off our price. Thank you for that.