Holiday Inn Express Hotel & Suites Middleboro Raynham by IHG

Friendly staff, breakfast was a nice selection including gluten free options. Room was clean and quiet.

Very clean and nice location!!!

My husband and I had the displeasure od staying here last night July 3rd, and we had such a horrible customer service experience we feel we need to warn others. For some backstory, it was a brutal thunderstorm so bad that an entire tree crashed into our roof and made our home unliveable. Lots of damage, flooding, etc. 911 told us to evacuate for our safety asap and we booked this hotel using booking.com. We arrive at 10pm, soaking wet with a few belongings in trash bags we panic packed in the dark. The lady who checked us in was super kind, friendly and sympathetic and even offered us a free frozen meal each. The booking.com reservation was "lost" but she set us up with a new room that was comparable. She told us we could have a late 1pm check out AND we could add additional nights if needed. She was so wonderful. We go to our room and crash hard. Cut to 12:20pm the front desk calls us angrily to come down stairs. We go and ask what the problem is and they say we need to leave asap. We were so confused and upset. These 2 different ladies told us we were supposed to leave at 12pm and also no more rooms are available and they need to clean our room. I said there must be a mistake as we had been promised a 1pm check out with the option of more nights. She didn't care at all and said there was "nothing at all she could do". She didn't even try to find a resolution for us nor did she believe anything we told her about last night how their own employee promised late check out and extending our stay. She said we were rude and they refused to help. We go back to our room to quickly pack up and find our keys don't work. They shut off our keys so we couldn't get our belongings and they were aware of this the entire time. They were just petty and wanted to waste our time. We go back down a 2nd time now and they gave us keys that would work and said "well since you stayed passed 12 that's when keys get shut off". Even tho they knew this they let us go up the 2 floors and waste our time. Also they waited til 12:15 to start calling our room about the new change to our check out time. This was predatory so they could charge us the late check out fee, which is $40 btw. We never signed any forms beforehand about this policy and they purposely waited til well after that time to start the process of kicking us out. They also kept the $50 incidental fee even tho there was zero damage to the room we were only in for 14 hours. With barely any items anyway since this was an emergency situation. They treated us with hostility and anger and even told my husband and I were the rude ones. Neither of us raised our voice, called a name or acted aggressive. Obviously we were confused and frustrated but we handled ourselves and remained dignified. Keep in mind were displaced from our home essentially homeless and they just wanted to kick us while we're down. Both women were smarmy and smiling deriving pleasure from this experience. We are both gold IHG level members but will NEVER book with them again. I advise to STAY AWAY and don't book here unless you want to be treated like garbage and 2nd rate citizens and get $90 in petty illegal fees.

The young woman at check out was exceptional. She was professional, helpful and empathetic. I had a problem with the AC in the assigned room and she came right up to help. After realizing the problem wasn’t immediately resolved she changed my room. Going as far as to share a relatable story with me to assure me that she understood my situation.

Good location

Pool was too small