Marbella Place Anyer by Jayakarta

We were on 6th floor. We can't shower & flush the toilet. The water flow very weak. Telephone room was not working. I have to walk and complaint twice to Receptions (Mr. Supriyatna) and promised will send technician to check. But until we checked out, no body come to check. That was nightmare holiday without water.

I have a room with the broken TV channel, dead Air Conditioner, black water shower and broken toilet. There is no standard in service room, but the food is fine. I was reserved for 2 weeks before, check in at 1 pm, but just get the room at 4 pm. What a worse holiday. I won't booked this hotel again

- Need more than 1 hour just to check in, so many people lining to check in and mix with people that complain about hotel facilities - First came to hotel public toilet, there was no water and lot of toilets still unflushed with lot of crap in it. - We took 2 room 1st Room : Broken remote AC, Hot water didn't work, Just 1 Towel available, one of bathroom lamp broke and i had to fought with 3 cockroaches (succeed kill 2 of them, 1 escapes) 2nd Room : welcomed by death cockroach in living room and water supply was broke and shower did not work. in the end we did not use this room. - Lift did not function properly, dirty and lack of maintenance - Hard to find hotel employee if we need some helps. Conclusion : It suppose to be 5 star classic hotel with awesome sight but it become "nightmare" hotel because of lack of maintenance and bad management.

Fantastic meeting by the beach. Fantastic marbella seafood . Very reasonable meeting package , and plenty activities at the beach, banana boat, parasailling, 4 wheelers motor bike , jetski. And karaoke at night or dancing at sahara lounge. And yet its only 2 hours from jakarta. Cheaper than going to bali. We absolutely will comeback again.

We were going to Marbella Hotel in Anyer but were met with some disgust. Although its close to the beach and have a nice view, our family room was very outdated. When I say outdated I meant the 1900s outdated. The room itself looked like an antique shop. The floor was dusty and it looked like it haven't got clean in years. None of the furnitures seemed to have been renovated nor replaced by new ones. Some of the shelves and closets had a broken handle, and if you didn't close it perfectly, it would creak open like you're being haunted.The bathroom were plain and outdated, also one of the sink was broken and clogged. The sink in the kitchen even gave a very weird metallic smell. The electric stoves were rusted and oily. The beds were creaky and uncleaned. There were lots of stains, some looked like it came from drinks or coffee due to its color and some even looked like it was semen. It made it sleep in an extra bed my family had brought. Then there was the music that made it worst. It kept playing outside nonstop and very loud, made it difficult to sleep. Although the services are nice, I would never wanted to sleep in this hotel ever again.

If you want to have lifetime experience, there is beautiful volcano active right now in Indonesia, take plane to Jakarta, from Marbella Anyer they will arrange a car for you from the airport and then they will organize a boat trip to Krakatau or google Hendi Krakotoa guide. You can sleep in tent on the beach with volcano view and make sure you will stay close to the volcano by sunset to have the most amazing pictures! :-)

I held an event at Marbella Hotel and the results are very satisfying, they have friendly staff and are ready to help whenever needed the hotel is located on the beach, has special access to hotel guests. although the green swimming pool did not reduce the satisfaction of all participants present and that makes it more perfect is poolbar at a reasonable price with a lots selection of drinks maybe this is an hotel with old buildings and facilities but the service makes us feel like home. Sahara Club is located on the 1st floor of the hotel where I spent the night drinking vodca and beer 🥃🍻🍺 Special thanks to Mr Yayan And Mrs Yenni and of course for all of the staff once again thank you for the 5stars services. See you for the next event

Nice location on a pool area and the lobby hotel, room is clean and large but little bit old, wonderful friendly staff in all areas of the hotel. This is my fourth time here and I stay here again when next in Anyer, very good value for money

This is the second time we stay at Marbella Hotel, before we had felt satisfying service, that's why we chose to come back to Marbella Hotel again. We stay at executive suite pool view, starting from enter the hotel gate it turns out there have been many changes made by the management, there is a nice garden at the entrance and there is a large Marbella logo. The security welcoming us with smile and bellboy greeted us with smile also, our check-in process was also served kindly, the room what we get clean with beautiful view. My daughters immediately wanted to hurry to swim in the swimming pool, I was surprised by the changes around the park there were photobooth which are good for selfie. My family enjoy our vacation until we check out, thank you for the best service have been given and we will make sure to visit Marbella Hotel again.

bagus dan anak anak happy walau kondisi hotel udah cukup tua