Fairfield Inn & Suites Houston The Woodlands

It was unkept, night staff unprofessional Room out dated and not clean...smelled like too many chemicals.....unsafe area. Day staff very professional.....will not return again

The room was a bit smaller than imagined. Everything else was great the check in and out was easy and fast. They were very kind to me I had just gotten surgery and they were very accommodating.

We've stayed here a number of times, and looked forward to staying there again. But... 1) Tiny little ants had the run of the bathroom. 2) When the electricity was going off and on because of the weather, they turned off the elevator. However, once the storm had passed and the electricity was solidly on, they didn't turn the elevator back on. They responded to our inquiry, by saying they couldn't get hold of a repair man to "fix" it. (My husband being a certified & experienced commercial building engineer, knew that they just needed the manager to return and turn the elevator back on. He was proven right when that actually happened.) I, having had 6 back surgeries and being forbidden by the surgeon to walk up or down stairs, was forced to take stairs to the 2nd floor. 3) While the elevator was turned off, we sat & waited in the lobby, where we were able to witness how unprofessional the receptionist was. She gave out someone's room number to a visitor, rather than calling up to the guest's room for approval; she was "short" and approaching rude to the people on the phone. 4) The waffle iron in the breakfast area is too old and needs to be replaced. It burned breakfast for numerous guests while we watched. (The kitchen staff, however were all very friendly & helpful throughout our week long visit.) 5) The manager walked around and visited with each guest during breakfast, which was nice, but she talked so loudly that it was hard not to hear every word and to focus on our own

Home away from home.

I little bit update

The best

Safe clean and pet friendly .

Good breakfast

The room next door had huge dogs that caused a lot of noise and barking. Owners if dogs or visitors to that room consistently yelled at the dogs. This noise went on throughout the day & evening. One of the dos, a pitbull, had to be held back by two adults when we walked by. Did not make us feel to safe.

Everything was better than expected. I would definitely recommend this hotel to anyone.